The Office Professional & Records Management Master class is an exciting and interactive training, designed to provide participants with the opportunity to review and develop interpersonal and professional skills needed to do their jobs effectively, thereby contributing to personal and organizational success.
This training also covers the strategies, tools, and technologies used to capture, categorize, manage, store, preserve (archive), and deliver documents and records in support of business processes, as well as the core components of ISO 15489 so that organizations become compliant with best practices.
After exploring and developing the multi-faceted skills required of the office professionals and administrative staff (including both inter-personal and technical skills), the combination allows participants to explore in more detail the issues involved in meeting responsibilities for managing documentation and records
At the end of The Office Professional and Records Management Masterclass, you will be able to :
Extend their understanding of their roles as office managers and administrators and the key contribution they make to organizational success
Review and develop their personal organization, communication and interpersonal skills
Develop an action plan to help themselves, their boss and other colleagues work in more effective and efficient ways
Understand the key concepts and overall architectural scope of records and document management
Develop business cases and business requirements for records management systems
Identify the business drivers for improving document and records management in their organizations
Determine how document and records management can be implemented across their organizations
Assess the implications of technologies, including Enterprise Content Management (ECM) on document and records management
Understand the key concepts and overall scope of ISO 15489 and how to apply ISO 15489 in their organizations
The Office Professional and Records Management Masterclass is ideal for :
All those who want to build on their office management, administration skills and knowledge and are interested in understanding document and records management best practices and how it can be implemented successfully