EFQM: Internal Assessor Training

Course Info

Date: July-04-2022

Length: 1 Week

City: Istanbul

Fees: 3,900

Type: In Classroom

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Available Dates

  • Aug-15-2022

    Istanbul

  • Sep-26-2022

    Istanbul

  • Oct-10-2022

    Istanbul

  • Oct-31-2022

    Istanbul

  • Nov-07-2022

    Istanbul

  • Nov-28-2022

    Istanbul

  • Dec-12-2022

    Istanbul

  • Dec-26-2022

    Istanbul

  • Dec-27-2022

    Istanbul

  • Jan-10-2023

    Istanbul

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    Istanbul

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    Istanbul

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  • June-20-2023

    Istanbul

  • July-04-2023

    Istanbul

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    Munich

  • Dec-27-2022

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    Dubai

  • Dec-27-2022

    Amsterdam

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    Singapore

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    Munich

  • Jan-03-2023

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    Munich

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    Dubai

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    Kuala Lumpur

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    London

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    Dubai

  • Feb-21-2023

    Paris

  • Feb-21-2023

    Dubai

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    Zurich

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    Amsterdam

  • Feb-21-2023

    Singapore

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    Barcelona

  • Feb-21-2023

    Munich

  • Feb-21-2023

    Munich

  • Feb-28-2023

    Madrid

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    London

  • Mar-07-2023

    Kuala Lumpur

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    London

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    Dubai

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    Paris

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    London

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    Zurich

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    Amsterdam

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    Singapore

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    Barcelona

  • Mar-21-2023

    Munich

  • Mar-21-2023

    Munich

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    Madrid

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    Dubai

  • Apr-04-2023

    Kuala Lumpur

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    London

  • Apr-11-2023

    Dubai

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    Paris

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    Zurich

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    Singapore

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    Amsterdam

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    Barcelona

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    Munich

  • Apr-18-2023

    Munich

  • Apr-25-2023

    Madrid

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    London

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    Dubai

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    Dubai

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    Paris

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    London

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    Singapore

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    Barcelona

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    Munich

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    Munich

  • May-23-2023

    Madrid

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    Dubai

  • May-23-2023

    Amsterdam

  • May-30-2023

    Kuala Lumpur

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    London

  • May-30-2023

    Zurich

  • June-06-2023

    Paris

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    London

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    Singapore

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    Barcelona

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    Munich

  • June-13-2023

    Kuala Lumpur

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    Madrid

  • June-13-2023

    Dubai

  • June-13-2023

    Zurich

  • June-13-2023

    Amsterdam

  • June-27-2023

    London

  • June-27-2023

    Dubai

  • July-04-2023

    Kuala Lumpur

  • July-04-2023

    Madrid

  • July-04-2023

    London

  • July-04-2023

    Dubai

  • July-04-2023

    Zurich

  • July-04-2023

    Amsterdam

  • July-25-2023

    Paris

  • July-25-2023

    London

  • July-25-2023

    Dubai

  • July-25-2023

    Singapore

  • July-25-2023

    Barcelona

  • July-25-2023

    Munich

  • Aug-08-2023

    London

  • Aug-08-2023

    Dubai

Course Details

Course Outline

5 days course

 

The EFQM Excellence Model

 

  • EFQM Excellence Model elements
  • The fundamental concepts of excellence
  • The EFQM Excellence Model criteria
  • Structure of results criteria
  • Structure of enablers criteria
  • The RADAR concept
  • Assessing using the model: fundamental concepts

 

Key information and strategic themes

 

  • EFQM management document structure
  • Key information – overview
  • Strategic themes
  • Examples on strategic themes
  • Empowering people
  • STIBL’s journey towards excellence 

 

Applying the RADAR to enablers

 

  • RADAR – enablers
  • RADAR – approach
  • RADAR – deployment
  • RADAR – assessment and refinement
  • RADAR questions to enablers

 

Applying RADAR to results

 

  • RADAR results
  • RADAR – relevance and usability
  • RADAR – performance
  • RADAR questions for results

 

Assessing using the EFQM Excellence Model

 

  • What is the EFQM Excellence Matrix
  • Explore EFQM Excellence Matrix
  • Scoring enablers with the Matrix
  • Scoring the results with the Matrix
  • Examples of scoring (1 enabler & 1 result)
  • Reflection and lessons learned
  • Workshop approac

 

Site visit simulation

 

  • Purpose of site visit simulation
  • Example of site visit plan
  • Planning the details
  • Good interview practices
  • The impact of RADAR on interviews

 

Writing feedback statements

 

  • Preparing detailed feedback
  • Feedback statements – enablers
    • Poorly worded strength statements
    • Well worded strength statements
    • Poorly worded areas for improvement statements
    • Well worded areas for improvement statements
  • Feedback statements – results
    • Poorly worded strength  statements
    • Well worded strength statements
    • Poorly worded areas for improvement statements
    • Well-worded areas for improvement statements

 

Scoring using RADAR

 

  • The consensus and scoring process
  • Feedback – scoring grids
  • Scoring at criterion part level
  • Scoring enablers
  • Scoring results
  • Scoring examples

 

Feedback reports

 

  • Content of typical feedback report
  • Feedback against criteria
  • Building management summary
  • Tips on good feedback report

 

Applying the learning in your organization

 

  • Self-assessment options
  • Internal assessment Process
  • Running the assessment approach

Course Video