Course Info

Date: Jan-24-2023

Length: 1 Week

City: Madrid

Fees: 4,300

Type: In Classroom

Available Dates

  • June-06-2022

    Madrid

  • July-25-2022

    Madrid

  • Aug-22-2022

    Madrid

  • Sep-12-2022

    Madrid

  • Oct-10-2022

    Madrid

  • Oct-31-2022

    Madrid

  • Nov-14-2022

    Madrid

  • Nov-28-2022

    Madrid

  • Dec-05-2022

    Madrid

  • Dec-19-2022

    Madrid

  • Dec-27-2022

    Madrid

  • Jan-24-2023

    Madrid

  • Feb-28-2023

    Madrid

  • Mar-28-2023

    Madrid

  • Apr-25-2023

    Madrid

  • May-09-2023

    Madrid

Dates in Other Venues

  • May-23-2022

    Bangkok

  • May-30-2022

    London

  • May-30-2022

    Dubai

  • May-30-2022

    Amsterdam

  • June-06-2022

    Kuala Lumpur

  • June-06-2022

    Istanbul

  • June-06-2022

    Paris

  • June-06-2022

    London

  • June-06-2022

    Dubai

  • June-06-2022

    Bangkok

  • June-06-2022

    Barcelona

  • June-27-2022

    London

  • June-27-2022

    Dubai

  • June-27-2022

    Zurich

  • June-27-2022

    Amsterdam

  • July-04-2022

    London

  • July-04-2022

    Zurich

  • July-11-2022

    Dubai

  • July-11-2022

    Bangkok

  • July-18-2022

    Kuala Lumpur

  • July-18-2022

    Amsterdam

  • July-25-2022

    Istanbul

  • July-25-2022

    Paris

  • July-25-2022

    London

  • July-25-2022

    Dubai

  • July-25-2022

    Barcelona

  • Aug-08-2022

    London

  • Aug-08-2022

    Dubai

  • Aug-08-2022

    Amsterdam

  • Aug-15-2022

    Kuala Lumpur

  • Aug-15-2022

    Istanbul

  • Aug-15-2022

    Zurich

  • Aug-22-2022

    Paris

  • Aug-22-2022

    Dubai

  • Aug-22-2022

    Bangkok

  • Aug-22-2022

    Barcelona

  • Aug-29-2022

    London

  • Sep-05-2022

    Istanbul

  • Sep-05-2022

    London

  • Sep-05-2022

    Zurich

  • Sep-12-2022

    Paris

  • Sep-12-2022

    Dubai

  • Sep-12-2022

    Amsterdam

  • Sep-12-2022

    Bangkok

  • Sep-12-2022

    Barcelona

  • Sep-26-2022

    Kuala Lumpur

  • Sep-26-2022

    London

  • Sep-26-2022

    Dubai

  • Oct-03-2022

    Paris

  • Oct-03-2022

    London

  • Oct-03-2022

    Dubai

  • Oct-03-2022

    Amsterdam

  • Oct-03-2022

    Bangkok

  • Oct-03-2022

    Barcelona

  • Oct-10-2022

    Kuala Lumpur

  • Oct-10-2022

    Istanbul

  • Oct-10-2022

    Zurich

  • Oct-17-2022

    Dubai

  • Oct-17-2022

    Amsterdam

  • Oct-24-2022

    Paris

  • Oct-24-2022

    London

  • Oct-24-2022

    Bangkok

  • Oct-24-2022

    Barcelona

  • Oct-31-2022

    Kuala Lumpur

  • Oct-31-2022

    Istanbul

  • Oct-31-2022

    Zurich

  • Nov-07-2022

    Istanbul

  • Nov-07-2022

    London

  • Nov-07-2022

    Dubai

  • Nov-07-2022

    Zurich

  • Nov-07-2022

    Amsterdam

  • Nov-14-2022

    Kuala Lumpur

  • Nov-14-2022

    Paris

  • Nov-14-2022

    Bangkok

  • Nov-14-2022

    Barcelona

  • Nov-21-2022

    London

  • Nov-21-2022

    Zurich

  • Nov-28-2022

    Kuala Lumpur

  • Nov-28-2022

    Istanbul

  • Nov-28-2022

    Paris

  • Nov-28-2022

    Dubai

  • Nov-28-2022

    Amsterdam

  • Nov-28-2022

    Bangkok

  • Nov-28-2022

    Barcelona

  • Dec-05-2022

    Kuala Lumpur

  • Dec-05-2022

    Paris

  • Dec-05-2022

    Bangkok

  • Dec-05-2022

    Barcelona

  • Dec-12-2022

    Istanbul

  • Dec-12-2022

    London

  • Dec-12-2022

    Dubai

  • Dec-12-2022

    Zurich

  • Dec-12-2022

    Amsterdam

  • Dec-19-2022

    Kuala Lumpur

  • Dec-19-2022

    Paris

  • Dec-19-2022

    Bangkok

  • Dec-19-2022

    Barcelona

  • Dec-20-2022

    Paris

  • Dec-20-2022

    London

  • Dec-20-2022

    Kuala Lumpur

  • Dec-20-2022

    Istanbul

  • Dec-20-2022

    Zurich

  • Dec-20-2022

    Amsterdam

  • Dec-20-2022

    Bangkok

  • Dec-20-2022

    Barcelona

  • Dec-26-2022

    Istanbul

  • Dec-26-2022

    London

  • Dec-26-2022

    Dubai

  • Dec-26-2022

    Zurich

  • Dec-26-2022

    Amsterdam

  • Dec-27-2022

    Dubai

  • Dec-27-2022

    Zurich

  • Jan-03-2023

    Kuala Lumpur

  • Jan-03-2023

    Dubai

  • Jan-10-2023

    Istanbul

  • Jan-10-2023

    London

  • Jan-17-2023

    Paris

  • Jan-17-2023

    Zurich

  • Jan-17-2023

    Amsterdam

  • Jan-17-2023

    Bangkok

  • Jan-17-2023

    Barcelona

  • Jan-31-2023

    London

  • Jan-31-2023

    Dubai

  • Feb-07-2023

    Kuala Lumpur

  • Feb-07-2023

    London

  • Feb-14-2023

    Istanbul

  • Feb-14-2023

    Dubai

  • Feb-21-2023

    Paris

  • Feb-21-2023

    London

  • Feb-21-2023

    Zurich

  • Feb-21-2023

    Amsterdam

  • Feb-21-2023

    Bangkok

  • Feb-21-2023

    Barcelona

  • Feb-28-2023

    Dubai

  • Mar-07-2023

    Kuala Lumpur

  • Mar-07-2023

    London

  • Mar-07-2023

    Dubai

  • Mar-14-2023

    Istanbul

  • Mar-21-2023

    Paris

  • Mar-21-2023

    Dubai

  • Mar-21-2023

    Zurich

  • Mar-21-2023

    Amsterdam

  • Mar-21-2023

    Bangkok

  • Mar-21-2023

    Barcelona

  • Mar-28-2023

    London

  • Apr-04-2023

    Kuala Lumpur

  • Apr-04-2023

    London

  • Apr-04-2023

    Dubai

  • Apr-11-2023

    Istanbul

  • Apr-18-2023

    Paris

  • Apr-18-2023

    Zurich

  • Apr-18-2023

    Bangkok

  • Apr-18-2023

    Amsterdam

  • Apr-18-2023

    Barcelona

  • Apr-25-2023

    London

  • Apr-25-2023

    Dubai

  • May-09-2023

    Kuala Lumpur

  • May-09-2023

    Istanbul

  • May-09-2023

    Paris

  • May-09-2023

    London

  • May-09-2023

    Dubai

  • May-09-2023

    Barcelona

  • May-16-2023

    Zurich

Course Details

Course Outline

5 days course

 

The Road Towards Excellence

 

  • The Ingredients of Sustainable Improvement.
  • Defining the Burning Platform.
  • The Committed to Excellence (C2E) Journey.
  • What is Excellence?
  • Mapping Stakeholders and their Expectations.

 

The EFQM Excellence Model

 

  • What is Driving Change?
  • Fundamental Concepts, Criteria and RADAR.
  • Phases of Excellence.
  • The 5 Enablers of the Model.
  • Conducting a Self-Assessment.

 

Prioritizing Opportunities to Improve

 

  • Prioritizing the Output of Self-Assessment.
  • Using Pareto Analysis.
  • Improve versus Maintain versus Reduce.
  • Assessing Impact versus Ease.

 

Managing Improvement Projects

 

  • The Six Phases of a Project.
  • Project Success Criteria.
  • Using RADAR to Implement Improvements.
  • Preparing for the Site Visit in C2E.
  • The Role of Validator.

 

Putting the Model into Practice

 

  • Using the Quick Check Tool.
  • Creating Annual Action Plans.

Course Video