Business Etiquette and Protocol

Course Info

Length: 1 Week

Type: Online

Available Dates

Fees

  • June-27-2022

    1,375

  • July-04-2022

    1,375

  • Aug-22-2022

    1,375

  • Sep-12-2022

    1,375

  • Oct-10-2022

    1,375

  • Oct-31-2022

    1,375

  • Nov-14-2022

    1,375

  • Nov-28-2022

    1,375

  • Dec-12-2022

    1,375

  • Dec-20-2022

    1,375

  • Dec-26-2022

    1,375

  • Dec-27-2022

    1,375

  • Jan-17-2023

    1,375

Course Details

Course Outline

5 days course

Definitions of Etiquette and Protocol
 
  • The Importance of Etiquette in Business.
  • The Importance of Protocol in Business.
  • Applying the Right Behaviour in Different Situations.
  • Creating the Right Image for your Organization.
  • Image Building and Image Management.
Guest Relations

 

  • Gaining Guests’ Respect.
  • Understanding Human Relations.
  • Proper Greetings and Introductions.
  • Professional Hand-Shaking.
  • Giving Business Cards in a Proper Way.
  • People’s Names (Pronunciation and Remembering).
The Ideal Host

 

  • Key Qualities of the Ideal Host.
  • Dealing with Different Types of Guests.
  • Handling Difficult Personalities.
  • Dealing with Guests’ Complaints.
  • Handling Guests’ Complaints in a Timely Manner.
  • Perception and Business Relations.
Managing Events and Behaviour

 

  • The Business Meal.
  • Table Manners at Business Lunches and Business Dinners.
  • Setting of the Room and Table.
  • Mistakes to Avoid at Business Events.
  • Meeting Guests at Airports.
Proper Communication Etiquette
 
  • Phone Etiquette.
  • Meeting Etiquette.
  • Email Etiquette.
  • Handling the Media
  • Dealing with Questions.
  • Handling Confidential Information.
  • Effective Public Relations.

Course Video