Excellence in Customer Care for Healthcare

Course Info

Date:

N/A

Length:

3 Days

Type:

In Classroom

Fees:

£ 3675

City:

Dubai

Available Dates

2025-05-12

Dubai

2025-07-14

Dubai

2025-09-29

Dubai

2025-11-10

Dubai

Dates in Other Venues

2025-04-14

Amsterdam

2025-04-14

Barcelona

2025-04-14

Paris

2025-04-14

Singapore

2025-04-14

Istanbul

2025-04-14

Kuala Lumpur

2025-04-14

London

2025-06-30

London

2025-07-14

Kuala Lumpur

2025-07-14

Amsterdam

2025-07-14

Barcelona

2025-07-14

Paris

2025-07-14

Istanbul

2025-07-14

Singapore

2025-08-11

London

2025-10-13

Kuala Lumpur

2025-10-13

Singapore

2025-10-13

Istanbul

2025-10-13

Paris

2025-10-13

London

2025-10-13

Barcelona

2025-10-13

Amsterdam

2025-12-29

London

Course Details

  • Introduction
  • Objective
  • Who should attend
  • Course Location

This intensive 3-day program is designed to equip healthcare professionals with the essential skills and knowledge to deliver outstanding customer care in both Arabic and English. Through practical exercises, role-playing, and case studies, participants will learn how to communicate effectively, handle sensitive situations, and understand cultural nuances in a healthcare environment.

Course Outline

3 days course
  • Day 1
  • Day 2
  • Day 3

Fundamentals of Customer Care in Healthcare

  • The importance of Customer Care in Healthcare
  • First Impressions: The Essentials of Professionalism
  • Basic Communication Skills in Arabic and English
  • The Healthcare Provider-Patient Relationship
  • Cultural Sensitivity in Healthcare
  • Activity: Role-playing common scenarios
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