Operations Excellence and Quality within Facilities Management

Course Info

Length: 2 Weeks

Type: Online

Available Dates

Fees

  • Dec-12-2022

    2,700

  • Dec-26-2022

    2,700

  • Jan-09-2023

    2,700

  • Feb-06-2023

    2,700

  • Mar-06-2023

    2,700

  • Apr-03-2023

    2,700

  • May-08-2023

    2,700

  • June-05-2023

    2,700

  • Aug-07-2023

    2,700

  • Sep-04-2023

    2,700

  • Oct-09-2023

    2,700

  • Nov-06-2023

    2,700

  • Dec-04-2023

    2,700

Course Details

Course Outline

10 days course

 

Operations Management impact on Organizational Governance
 
  • Ensuring compliance
  • Continuous improvement techniques

 

Operations Management Reporting
 
  • Effective Reporting of Operational Performance
  • Understanding & Reporting Financial Performance
  • Understanding & Reporting Quality Delivery
Sustainable Operations Management
 
  • Environmental aspects of Operations Management
  • Operations Management Diagnostic Toolkit
  • Triple Bottom Line concept and applications
Quality Management Leadership
 
  • Leadership The of foundation of TQM
  • quality Leadership roles and responsibilities
  • quality Management vs quality Leadership
  • Operational Leadership vs strategic Leadership

 

The Six-level Model of TQM Adoption
Design for Quality
 
  • Design, innovation and improvement
  • Design control and management
  • Standards and specifications
  • Service sector quality design

 

Quality Management – the HR Factor
 
  • People and organizational structure
  • Teamwork for quality
  • Communications for quality
  • Training for quality
Quality Management in the Supply Chain
 
  • Purchasing practice in quality management
  • Customer-supplier relationships
  • From contract to partnership
  • Innovation in the supply chain
  • The chain of interdependence

 

Quality Management Tools, Systems and Techniques
 
  • Basic tools and techniques
  • Failure mode, effect and criticality analysis (FMECA)
  • Statistical process control (SPC)
  • Improving maintenance performance
Quality Audits, Awards and Implementation
 
  • Quality audits
  • Malcolm Baldrige, Deming Prize and European Quality Awards
  • Implementation of quality management
  • The management of change

 

Role and Contribution of Facilities Management to the Organization
 
  • Developing Effective Facilities Management Strategies
  • Aligning Facilities Management Strategy to Organizational Competitive Strategy

 

Facilities Management Portfolios
 
  • Defining the Facilities Management Portfolio
  • Establishing Effective Customer Service Levels
  • Establishing Key Performance Indicators

 

Facilities Management – Compliance and Governance
 
  • Ensuring Quality compliance
  • Ensuring Legal Compliance
  • Monitoring, Managing and Reporting Facilities Management Performance
Facilities Management Process – Contractor Management

 

  • Developing and enhancing the “Snagging” Process
  • Managing of Contractors and sub-contractors
  • Maintenance Management
Facilities Risk Management
 
  • Understanding and Managing Lifecycle risk
  • Managing key Facilities Contracts
  • Managing retention Contractors and Sub-Contractors
Facilities Management Strategy
 
  • Facilities Management Strategy and Execution
  • Effective People Management
  • Establishing Critical Success Factors

Course Video