Hospital Management and Administration

Course Info

Length: 1 Week

Type: In Classroom

Available Dates

Venue

  • Oct-03-2022

    Dubai

  • Oct-10-2022

    Kuala Lumpur

  • Oct-10-2022

    Singapore

  • Oct-10-2022

    Zurich

  • Oct-10-2022

    London

  • Oct-10-2022

    Amsterdam

  • Oct-10-2022

    Madrid

  • Oct-10-2022

    Paris

  • Oct-10-2022

    Barcelona

  • Oct-10-2022

    Istanbul

  • Oct-17-2022

    Amsterdam

  • Oct-24-2022

    Barcelona

  • Oct-24-2022

    London

  • Oct-24-2022

    Istanbul

  • Oct-24-2022

    Paris

  • Oct-31-2022

    Singapore

  • Oct-31-2022

    Madrid

  • Oct-31-2022

    Zurich

  • Oct-31-2022

    Dubai

  • Oct-31-2022

    Amsterdam

  • Oct-31-2022

    Kuala Lumpur

  • Nov-07-2022

    Zurich

  • Nov-07-2022

    London

  • Nov-07-2022

    Amsterdam

  • Nov-07-2022

    Kuala Lumpur

  • Nov-07-2022

    Istanbul

  • Nov-07-2022

    Barcelona

  • Nov-07-2022

    Madrid

  • Nov-07-2022

    Dubai

  • Nov-07-2022

    Paris

  • Nov-14-2022

    Singapore

  • Nov-14-2022

    Amsterdam

  • Nov-21-2022

    Kuala Lumpur

  • Nov-21-2022

    Paris

  • Nov-21-2022

    London

  • Nov-21-2022

    Barcelona

  • Nov-28-2022

    Singapore

  • Nov-28-2022

    Amsterdam

  • Nov-28-2022

    Dubai

  • Nov-28-2022

    Madrid

  • Nov-28-2022

    Istanbul

  • Nov-28-2022

    Zurich

  • Dec-05-2022

    Dubai

  • Dec-05-2022

    Amsterdam

  • Dec-05-2022

    Singapore

  • Dec-05-2022

    Paris

  • Dec-05-2022

    Barcelona

  • Dec-12-2022

    Zurich

  • Dec-12-2022

    Amsterdam

  • Dec-12-2022

    Madrid

  • Dec-12-2022

    Istanbul

  • Dec-12-2022

    Kuala Lumpur

  • Dec-12-2022

    London

  • Dec-19-2022

    Amsterdam

  • Dec-20-2022

    Istanbul

  • Dec-26-2022

    Kuala Lumpur

  • Dec-26-2022

    Barcelona

  • Dec-26-2022

    Zurich

  • Dec-26-2022

    Dubai

  • Dec-26-2022

    Istanbul

  • Dec-26-2022

    Paris

  • Dec-26-2022

    Singapore

  • Dec-26-2022

    Madrid

  • Dec-26-2022

    London

  • Dec-26-2022

    Amsterdam

  • Sep-19-2023

    Istanbul

  • Sep-19-2023

    Amsterdam

Course Details

Course Outline

5 days course

 

  • Delivering outstanding customer service and building rapport
  • Confident body language, professional tone and language
  • Personal presentation, dress code and medical etiquette

 

  • Understanding all relevant Medical Reception forms
  • Understanding different departments within a hospital
  • Sources of advice and support outside the practice

 

  • Becoming a “Care Navigator”
  • Prioritising workload and patients
  • Registering patients and visitors and assisting with processing registrations and check-ins

 

  • Private patients vs. government sectors patients
  • Understanding medical jargon, terminology and abbreviations
  • Incident reporting
  • Logging and reporting of health and safety issues
  • Handling of post including use of franking machine DM60
  • Extensive practice on Medesk Clinic Management Software

 

  • Achieving High Performance in Hospital Management
  • Compliance
  • Healthcare Facility and hospital Regulation & Inspection
  • Joint Commission Accreditation – local
  • Joint Commission Accreditation – International
  • Standards & Elements of Performance:
    • Environment of Care
    • Emergency Management
    • Life Safety
    • Emergency Operations Plan
  • Management Standards:
    • Leadership & Planning
    • Safety & Security
    • Hazardous Materials
    • Disaster Preparedness
    • Fire Safety
    • Medical Equipment
    • Utility Systems
  • Hospitals Management and Safety Program Management
  • Staff Education