Certified Hospitality and Tourism Management Professional (CHTMP)

Available Dates

Venue

Nov-11-2024

Istanbul
Nov-11-2024

Kuala Lumpur
Nov-18-2024

Paris
Nov-18-2024

Singapore
Nov-25-2024

Barcelona
Nov-25-2024

Dubai
Dec-02-2024

Amsterdam
Dec-02-2024

London
Dec-09-2024

Istanbul
Dec-09-2024

Kuala Lumpur
Dec-16-2024

Singapore
Dec-16-2024

Paris
Dec-23-2024

Amsterdam
Dec-23-2024

Barcelona
Dec-30-2024

London
Dec-30-2024

Dubai
Jan-06-2025

Amsterdam
Jan-06-2025

London
Jan-13-2025

Dubai
Jan-13-2025

Barcelona
Jan-20-2025

Kuala Lumpur
Jan-20-2025

Istanbul
Jan-27-2025

Paris
Jan-27-2025

Singapore
Feb-03-2025

Amsterdam
Feb-03-2025

London
Feb-10-2025

Dubai
Feb-10-2025

Barcelona
Feb-17-2025

Kuala Lumpur
Feb-17-2025

Istanbul
Feb-24-2025

Paris
Feb-24-2025

Singapore
Mar-03-2025

London
Mar-03-2025

Amsterdam
Mar-10-2025

Barcelona
Mar-10-2025

Dubai
Mar-17-2025

Istanbul
Mar-17-2025

Kuala Lumpur
Mar-24-2025

Singapore
Mar-24-2025

Paris
Apr-07-2025

Amsterdam
Apr-07-2025

London
Apr-14-2025

Dubai
Apr-14-2025

Barcelona
Apr-21-2025

Kuala Lumpur
Apr-21-2025

Istanbul
Apr-28-2025

Singapore
Apr-28-2025

Paris
May-05-2025

London
May-05-2025

Amsterdam
May-12-2025

Dubai
May-12-2025

Barcelona
May-19-2025

Istanbul
May-19-2025

Kuala Lumpur
May-26-2025

Singapore
May-26-2025

Paris
June-02-2025

London
June-02-2025

Amsterdam
June-09-2025

Dubai
June-09-2025

Barcelona
June-16-2025

Kuala Lumpur
June-16-2025

Istanbul
June-23-2025

Paris
June-30-2025

Singapore
June-30-2025

Amsterdam
June-30-2025

London
July-07-2025

London
July-07-2025

Amsterdam
July-14-2025

Barcelona
July-14-2025

Dubai
July-21-2025

Istanbul
July-21-2025

Kuala Lumpur
July-28-2025

Paris
July-28-2025

Singapore
Aug-04-2025

Amsterdam
Aug-04-2025

London
Aug-11-2025

Dubai
Aug-11-2025

Barcelona
Aug-18-2025

Istanbul
Aug-18-2025

Kuala Lumpur
Aug-25-2025

Paris
Aug-25-2025

Singapore
Sep-01-2025

Amsterdam
Sep-01-2025

London
Sep-15-2025

Istanbul
Sep-15-2025

Kuala Lumpur
Sep-15-2025

Barcelona
Sep-15-2025

Dubai
Sep-22-2025

Paris
Sep-29-2025

London
Sep-29-2025

Singapore
Sep-29-2025

Amsterdam
Oct-06-2025

Amsterdam
Oct-06-2025

London
Oct-13-2025

Dubai
Oct-13-2025

Barcelona
Oct-20-2025

Kuala Lumpur
Oct-20-2025

Istanbul
Oct-27-2025

Singapore
Oct-27-2025

Paris
Nov-03-2025

London
Nov-03-2025

Amsterdam
Nov-10-2025

Barcelona
Nov-10-2025

Dubai
Nov-17-2025

Kuala Lumpur
Nov-17-2025

Istanbul
Nov-24-2025

Paris
Nov-24-2025

Singapore
Dec-01-2025

Amsterdam
Dec-01-2025

London
Dec-08-2025

Dubai
Dec-08-2025

Barcelona
Dec-15-2025

Istanbul
Dec-15-2025

Kuala Lumpur
Dec-22-2025

Paris
Dec-29-2025

London
Dec-29-2025

Singapore
Dec-29-2025

Amsterdam

Course Details

The tourism industry is important for the benefits it brings and due to its role as a commercial activity that creates demand and growth for many more industries. Tourism not only contributes towards more economic activities but also generates more employment, revenues and play a significant role in development.

The Certified hospitality and tourism management professional (CHTMP) course will provide the skills to the highest knowledge of best practices in the hospitality and tourism sector

The program focus is on vision, leadership, productivity and implementing business strategies. Start or continue your professional journey, advance your career, and enhance your industry knowledge, skills and professional credibility.

In this course participants will have an understanding of how hospitality organizations and the various departments within an organization function, the role of a hospitality and tourism organization within a community, how hospitality and tourism enhance and benefit their communities, individuals can demonstrate they are prepared for a position in the hospitality industry by achieving this portable professional certificate.

This course is a preparation course, and designed to equip you with the necessary skills and knowledge to prepare for the certification, should you choose to pursue it in the future

After successful completion of this course you would be able to :

Describe and apply standard professional practices across the
CHTMP-International Standards domains on the test and the job
Use test-taking tips and relaxation techniques during the exam
Develop a personal study path for taking the CHTMP test
Feel far more comfortable ahead of and in preparation for sitting for the CHTMP exam

The course on Certified hospitality and tourism management professional is ideal for Candidates who must pass the Level 1 and Level 2 CHTMP exams with scores of 70% or higher; and also complete 100 hours of paid or unpaid work experience in one or more of the following qualifying areas:

Accommodations: Hotels, resorts, motels, hostels, vacation rentals, vacation ownership, bed & breakfast properties, recreational vehicles and camping
Food & Beverage: Restaurants, full-service, fine dining, quick service, banquet facilities, lounges
Transportation: Airlines, cruise lines, rail, car rentals, tour/coach operators, bus lines, taxis
Attractions: Theme parks, zoos, national/state/local parks, natural wonders, heritage sites

Course Outline

5 days course

Day 1

Day 2

Day 3

Day 4

Day 5

Hospitality & Tourism Foundations

Describe the changes hospitality and tourism have experienced in modern times.
Explain how hospitality and tourism depend on one another for success.
Describe the social impact of global travel and business on hospitality and tourism.
Describe the scope of industry services available for today’s traveler.
Explain the need for respect and value for all guests by the hospitality and tourism industry
Identify how a seamless guest experience is managed by employees and the property.
Identify how a seamless guest experience is managed by employees and the property.
Identify how the emotional engagement of guests is influenced by each stage of the guest cycle.
Explain how to determine guests’ wants and needs in order to meet and exceed expectations with
the global traveling public.

Marketing and Sales

Identify the marketing activities used in the hospitality and tourism industry; know the difference
between marketing and advertising.
Identify the role of marketing in the hospitality and tourism industry and the purpose of measuring
return on investment (ROI) for all marketing efforts.
Identify the four Ps of marketing and the role of each in the development of a marketing plan.
Identify the role of sales in the hospitality and tourism industry.
Identify the key objectives and various tasks of a hospitality and tourism sales department.
Identify the structure and positions found in a hospitality and tourism sales department and explain
the responsibilities of a hospitality and tourism sales professional.

Operations | Safety & Security

Identify the purpose of maintaining a safe, healthy environment for guests and employees.
Identify the role of occupational safety and the purpose of a job safety analysis report in providing
safe work conditions to employees.
Explain the risk management process and the use of the 14 elements of a health and safety program in the workplace.
Identify the purpose of resorts, cruise lines, recreational vehicles, and tent camping in the hospitality and tourism industry.
Identify the types of resorts and the target guest markets attracted to each type
Identify the financial goal of a hotel or lodging property.
Identify the key difference between a revenue center and a cost center along with the areas
belonging to each.
Identify the steps required to complete a night audit and the role of the night auditor in the process

Hospitality and Tourism Leadership

Identify 21st century leadership styles.
Identify why leaders must create leadership development goals and a path for meeting those
goals.
Define power and empowerment, and describe how these concepts tend to play out in
centralized and decentralized organizations.
Explain the need for respect and value for diversity in the hospitality and tourism industry

Front Office Management | Housekeeping Operations

Identify the key duties and responsibilities of the front office manager.
Identify the reports attached to the night audit process.
Describe how labor costs are managed by the front office.
Identify which positions report to the executive housekeeper.
Identify the duties and responsibilities of the executive housekeeper.
Identify the organizational structures of various food and beverage operations and describe
how restaurants attract and retain staff.
Explain the steps involved in menu planning and menu design, and explain the value of periodic menu evaluation.
QUIZ | CASE STUDIES | PREVIOUS YEAR EXAM QUESTIONS

Certified Hospitality and Tourism Management Professional (CHTMP)

Course Info

Course Details

After successful completion of this course you would be able to :

The course on Certified hospitality and tourism management professional is ideal for Candidates who must pass the Level 1 and Level 2 CHTMP exams with scores of 70% or higher; and also complete 100 hours of paid or unpaid work experience in one or more of the following qualifying areas:

Course Outline

Hospitality & Tourism Foundations

Course Video

Certified Hospitality and Tourism Management Professional (CHTMP)

Course Info

Course Details

After successful completion of this course you would be able to :

The course on Certified hospitality and tourism management professional is ideal for Candidates who must pass the Level 1 and Level 2 CHTMP exams with scores of 70% or higher; and also complete 100 hours of paid or unpaid work experience in one or more of the following qualifying areas:

Course Outline

Hospitality & Tourism Foundations

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Course Video