IT Solutions for Modern Hospitality training course

IT Solutions for Modern Hospitality

Available Dates

Venue

Nov-25-2024

Amsterdam
Nov-25-2024

London
Dec-02-2024

Dubai
Dec-02-2024

Barcelona
Dec-09-2024

Paris
Dec-09-2024

Singapore
Dec-16-2024

Kuala Lumpur
Dec-16-2024

Istanbul
Dec-23-2024

London
Dec-30-2024

Barcelona
Dec-30-2024

Dubai
Dec-30-2024

Amsterdam
Jan-06-2025

Barcelona
Jan-06-2025

Dubai
Jan-13-2025

Istanbul
Jan-13-2025

Kuala Lumpur
Jan-20-2025

Singapore
Jan-20-2025

Paris
Jan-27-2025

Amsterdam
Jan-27-2025

London
Feb-03-2025

Dubai
Feb-03-2025

Barcelona
Feb-10-2025

Kuala Lumpur
Feb-10-2025

Istanbul
Feb-17-2025

Singapore
Feb-17-2025

Paris
Feb-24-2025

Amsterdam
Feb-24-2025

London
Mar-03-2025

Barcelona
Mar-03-2025

Dubai
Mar-10-2025

Istanbul
Mar-10-2025

Kuala Lumpur
Mar-17-2025

Paris
Mar-17-2025

Singapore
Mar-24-2025

Amsterdam
Mar-24-2025

London
Mar-31-2025

Barcelona
Mar-31-2025

Dubai
Apr-07-2025

Barcelona
Apr-07-2025

Dubai
Apr-14-2025

Kuala Lumpur
Apr-14-2025

Istanbul
Apr-21-2025

Paris
Apr-21-2025

Singapore
Apr-28-2025

London
Apr-28-2025

Amsterdam
May-05-2025

Dubai
May-05-2025

Barcelona
May-12-2025

Istanbul
May-12-2025

Kuala Lumpur
May-19-2025

Paris
May-19-2025

Singapore
May-26-2025

Amsterdam
May-26-2025

London
June-02-2025

Barcelona
June-02-2025

Dubai
June-09-2025

Istanbul
June-09-2025

Kuala Lumpur
June-23-2025

Paris
June-23-2025

Singapore
June-23-2025

London
June-30-2025

Barcelona
June-30-2025

Dubai
June-30-2025

Amsterdam
July-07-2025

Dubai
July-07-2025

Barcelona
July-14-2025

Istanbul
July-14-2025

Kuala Lumpur
July-21-2025

Singapore
July-21-2025

Paris
July-28-2025

Amsterdam
July-28-2025

London
Aug-04-2025

Dubai
Aug-04-2025

Barcelona
Aug-11-2025

Istanbul
Aug-11-2025

Kuala Lumpur
Aug-18-2025

Paris
Aug-18-2025

Singapore
Aug-25-2025

Amsterdam
Aug-25-2025

London
Sep-01-2025

Barcelona
Sep-01-2025

Dubai
Sep-08-2025

Kuala Lumpur
Sep-08-2025

Istanbul
Sep-22-2025

London
Sep-22-2025

Singapore
Sep-22-2025

Paris
Sep-29-2025

Barcelona
Sep-29-2025

Amsterdam
Sep-29-2025

Dubai
Oct-06-2025

Dubai
Oct-06-2025

Barcelona
Oct-13-2025

Istanbul
Oct-13-2025

Kuala Lumpur
Oct-20-2025

Singapore
Oct-20-2025

Paris
Oct-27-2025

London
Oct-27-2025

Amsterdam
Nov-03-2025

Dubai
Nov-03-2025

Barcelona
Nov-10-2025

Kuala Lumpur
Nov-10-2025

Istanbul
Nov-17-2025

Paris
Nov-17-2025

Singapore
Nov-24-2025

Amsterdam
Nov-24-2025

London
Dec-01-2025

Barcelona
Dec-01-2025

Dubai
Dec-08-2025

Istanbul
Dec-08-2025

Kuala Lumpur
Dec-15-2025

Paris
Dec-15-2025

Singapore
Dec-22-2025

London
Dec-29-2025

Amsterdam
Dec-29-2025

Dubai
Dec-29-2025

Barcelona

Course Details

Thanks to information technology, the hospitality industry has eliminated old-fashioned paperwork methods and shifted to automating every aspect of its operations. Information technology and computer systems have had a significant impact on enhancing client experience and streamlining operations within the hospitality industry.

To remine competitive, hospitality professionals must integrate advanced technology into their establishments and implement innovation strategies. This course is designed to provide a fundamental understanding of various IT applications in hospitality, and strategies to manage the usage of IT. This course covers IT applications in hospitality operations, designing and managing guest Wi-Fi networks, strategies for optimizing revenue, Integration of AI and IoT into hospitality operations, data protection and IT issues.

The course is rich in practical exercises and activities, aiming to offer participants an exceptional experience in integrating IT into their business to improve the efficiency of their operations and enhance customer experience.

Upon completion of this course, attendees will be able to:

Describe key operational areas in hospitality and the role of IT in supporting these operations
Integrate IT systems and technologies into hospitality operations to enhance operational efficiency and enhance guest experience
Identify the significance of guest Wi-Fi networks and their usage within hospitality industry
Design and manage a secure and reliable guest Wi-Fi networks
Implement strategic and tactical revenue management in hospitality establishments
Forecast demand for hospitality services and develop a pricing strategy to maximize revenues
Identify benefits and potential opportunities of implementing IoT and AI technology in hospitality businesses
Analyze various applications and solutions of AI and IoT in hospitality
Implement various data protection technologies to safeguard guest data
Utilize problem solving techniques to solve various IT issues and problems

Hospitality Managers and Executives
IT Managers
Revenue Managers
System Administrators
Network Administrators
Guest Experience Managers
Technology Consultants
Data Protection Officers
Operations Managers
IT Support Specialists
Vendors Specialists
Facility Managers

Course Outline

5 days course

Day 1

Day 2

Day 3

Day 4

Day 5

Hospitality Operations

Overview of hospitality industry segments
Definition of information system and information technology
Discussing the evolution of information technology in hospitality industry
Identifying the significance and role of IT in hospitality operations
Exploring IT applications in hospitality
Describing IT systems and their functions
Understanding the property management system (PMS)
Best Practices for identifying best IT systems and their suppliers

Gest Wi-Fi Networks

Definition and purpose of Guest Wi-Fi Networks
Key components of a guest Wi-Fi Network
Understanding the process of designing guest Wi-Fi networks:

Site survey
Access point placement
Capacity planning
Segmentation

Techniques for designing user-friendly logging pages and authentication processes
Methods for securing guest Wi-Fi networks:

Authentication
Encryption
Firewalls

Best practices for monitoring guest Wi-Fi performance and troubleshooting
Activity: Draft a plan for designing a secure guest Wi-Fi network

Revenue Management Strategies

Introduction to revenue management: Concepts, history, and benefits
Describing the organizational structure of revenue management
Revenue management strategies and tactics in hospitality industry
The process of conducting market analysis and segmentation
Understanding demand forecasting and pricing strategy
Techniques for managing distribution channels
Case Study: Implementation of revenue management strategy in hospitality
Activity: Draft a plan for revenue management

Artificial Intelligence (AI) and Internet of Things (IoT)

Definition of Artificial Intelligence (AI) and Internet of Things (IoT)
Identifying the impact and role of AI and IoT in enhancing guest experience and facilitating hospitality operations
Exploring IoT applications in hospitality:

Energy management
Water management
Enhance guest experience
Maintenance management
Increase profitability

Best practices for developing a secure IoT system with a hospitality establishment
Exploring AI applications in hospitality:

Chatbots and vertical assistants
Personalized recommendations
Predictive analytics for demand forecasting
AI algorithms for resource allocation
Automating operations

Best practices for integrating AI into hospitality operations
Case Study: Examining various application of AI and IoT in hospitality
Activity: Identifying potential opportunities for integrating AI and IoT in your organization

Data Protection and IT Issues

Identifying the significance of safeguard guest information
Discovering types of guest data and reasons behind selecting them
Understanding major data protection regulations and considerations
Techniques for developing data protection policies
Best Practices for managing data risks
Exploring the process of data breach management
Discussing main issues and problems in IT implementation
The role of problem-solving techniques in solving IT problems
Best practices for solving IT issues and minimizing guest impact
Activity: Develop data policy and data breach response
Course evaluation and recap

IT Solutions for Modern Hospitality

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