Advanced Employee Relations

Course Info

Length: 1 Week

Type: Online

Available Dates

Fees

  • July-04-2022

    1,350

  • Aug-29-2022

    1,350

  • Sep-19-2022

    1,350

  • Oct-10-2022

    1,350

  • Oct-31-2022

    1,350

  • Nov-14-2022

    1,350

  • Nov-28-2022

    1,350

  • Dec-05-2022

    1,350

  • Dec-19-2022

    1,350

  • Dec-20-2022

    1,350

  • Dec-27-2022

    1,350

  • Jan-17-2023

    1,350

Course Details

Course Outline

5 days course

Introduction to Employee Relations (ER)
 
  • Understanding the importance of labour law
  • Definition of labour law in employee relations
  • Duties and responsibilities and rights of employees
  • Duties and responsibilities of employers
Managing Performance of Employees
 
  • Understanding the importance of employee surveys
  • How to measure morale surveys?
  • Application of subjective and objective data
  • Identifying the key indicators in morale surveys
  • ER and its role in performance management
  • Fair performance management system and its importance
Responsibilities of ER Counsellors
 
  • Understanding the terminology of personal issues
  • Methods of counselling
  • Understanding the line between coaching and counselling
  • Understanding the responsibilities of ER counsellors
  • Understanding when to provide counselling and when not to
Grievances vs Complaints vs Whining
 
  • Terminology of grievance, complaints and whining
  • Understanding the condition of grievance vs complaints vs whining
  • Handling procedures
  • Key performance indicators for resolution of grievance
Resolution of Disputes:
 
  • Terminology of a dispute
  • Understanding the different types of disputes
  • Labour law understanding of disputes
  • Resolving disputes
  • Ways to resolve disputes , when escalated : when disputes are creating conflicts
  • Review of the course and “Question and Answer session”

Course Video