Course Details
Course Outline
5 days course
Introduction to Employee Relations (ER)
- Understanding the importance of labour law
- Definition of labour law in employee relations
- Duties and responsibilities and rights of employees
- Duties and responsibilities of employers
Managing Performance of Employees
- Understanding the importance of employee surveys
- How to measure morale surveys?
- Application of subjective and objective data
- Identifying the key indicators in morale surveys
- ER and its role in performance management
- Fair performance management system and its importance
Responsibilities of ER Counsellors
- Understanding the terminology of personal issues
- Methods of counselling
- Understanding the line between coaching and counselling
- Understanding the responsibilities of ER counsellors
- Understanding when to provide counselling and when not to
Grievances vs Complaints vs Whining
- Terminology of grievance, complaints and whining
- Understanding the condition of grievance vs complaints vs whining
- Handling procedures
- Key performance indicators for resolution of grievance
Resolution of Disputes:
- Terminology of a dispute
- Understanding the different types of disputes
- Labour law understanding of disputes
- Resolving disputes
- Ways to resolve disputes , when escalated : when disputes are creating conflicts
- Review of the course and “Question and Answer session”
