IT Standards and Operational Excellence

Course Info

Length: 2 Weeks

Type: In Classroom

Available Dates

Venue

  • Jan-27-2025

    Dubai

  • Jan-27-2025

    Amsterdam

  • Jan-27-2025

    Barcelona

  • Jan-27-2025

    Paris

  • Jan-27-2025

    Istanbul

  • Jan-27-2025

    London

  • Jan-27-2025

    Kuala Lumpur

  • Jan-27-2025

    Singapore

  • Feb-24-2025

    London

  • Mar-17-2025

    Dubai

  • Apr-28-2025

    Istanbul

  • Apr-28-2025

    Paris

  • Apr-28-2025

    Kuala Lumpur

  • Apr-28-2025

    London

  • Apr-28-2025

    Barcelona

  • Apr-28-2025

    Singapore

  • Apr-28-2025

    Amsterdam

  • May-26-2025

    Dubai

  • June-16-2025

    London

  • July-28-2025

    Paris

  • July-28-2025

    Barcelona

  • July-28-2025

    Amsterdam

  • July-28-2025

    Kuala Lumpur

  • July-28-2025

    Istanbul

  • July-28-2025

    Dubai

  • July-28-2025

    Singapore

  • Aug-25-2025

    London

  • Sep-15-2025

    Dubai

  • Oct-27-2025

    Singapore

  • Oct-27-2025

    Paris

  • Oct-27-2025

    Kuala Lumpur

  • Oct-27-2025

    Barcelona

  • Oct-27-2025

    London

  • Oct-27-2025

    Amsterdam

  • Oct-27-2025

    Istanbul

  • Nov-24-2025

    Dubai

  • Dec-15-2025

    London

Course Details

Course Outline

10 days course

Introduction to IT Standards


  • Introduction to Course Content and Outlines
  • Overview of IT Standards and Their Importance
  • Key IT Frameworks and Compliance Requirements
  • Steps for Implementing IT Standards in an Organization
  • Case Studies of Successful IT Standard Implementations
  • Interactive Discussion: Identifying IT Operational Challenges

Fundamentals of Operational Excellence


  • Definition and Significance of Operational Excellence in IT
  • Describing the Components of Operational Excellence
  • Understanding the Stages of Operational Excellence
  • Key Principles for Achieving Operational Excellence in IT
  • Exploring the applications of Operational Excellence in IT
  • Overview of Operational Excellence Tools
  • Case Studies of Successful Operational Excellence Process

IT Service Management Frameworks 


  • Definition and Significance of IT Service Management (ITSM)
  • Describing Common ITSM Frameworks
  • Detailed Analysis of Information Technology Infrastructure Library (ITIL) Framework
  • Exploring Key Principles and Objectives of Control Objectives for Information and Related Technologies (COBIT)
  • The Lifecycle of IT Services According to Microsoft Operations Framework (MOF)
  • Discovering the Process Areas of enhanced Telcom Operations Map (eTOM) Framework
  • Applications of the Open Group Architecture Framework (TOGAF)

ISO/ IEC Standards for IT Management


  • Exploring Common ISO/IEC Standards:


  1. ISO/IEC 20000: IT Service Management
  2. ISO/IEC 27001: Information Security Management
  3. ISO/IEC 9001: IT Quality Management Systems
  4. ISO/IEC 19970: IT Asset Management Systems
  5. ISO/IEC 27002: Information Security Controls
  6. ISO/IEC 27017: Information Technology


  • Detailed Analysis of ISO/IEC Standards
  • Best Practices for Integrating ISO/IEC Standards into IT Operations
  • Workshop: Developing an IT Standards Implementation Plan
  • Group activity: role-playing IT standard compliance scenarios

Enhancing Operational Efficiency in IT


  • Strategies for Process Improvement and Efficiency
  • Tools and Techniques for IT Operations Management
  • Best Practices for Managing IT Resources and Budgets Effectively
  • Methodologies for Continuous Improvement
  • Case Study Analysis: Transforming IT Operations
  • Hands-On Session: Utilizing IT Management Tools

Risk Management and Cybersecurity in IT Standards

 

  • Understanding IT Risks and Mitigation Strategies
  • Key Principles of Risk Management
  • The Role of IT Standards in Cybersecurity
  • Implementing Robust Security Measures in IT Operations
  • Group Discussion: Balancing Security and Operational Efficiency
  • Practical Exercise: Conducting an IT Risk Assessment

IT Performance Measurement and Reporting

 

  • Identifying the Significance of Performance Measurement in IT
  • Steps for Developing Performance Metrics and KPIs
  • Best Practices for Analyzing Performance Results
  • Strategies for Performance Reporting
  • Group Discussion: The Applications of Performance Data
  • Practical Exercise: Developing Performance Metrics and KPIs

Aligning IT Standards with Business Goals

 

  • Steps for Developing IT strategy
  • Exploring IT-Business Alignment Frameworks
  • Techniques for Integrating IT Standards into Business Strategy
  • Group Discussion: Challenges Associated with Aligning IT Standards with Business Goals
  • Practical Exercise: Developing an IT Strategy that Aligns with Business Goals

Change Management and Organizational Culture


  • Definition and Significance of Change Management in IT Operations
  • Process of Change Management When Implementing New IT Standards
  • Skills Required for Effective Change Management
  • Techniques for Building a Culture of Operational Excellence
  • Strategies for Managing Resistance to Change within Organizations

Future Trends and Best Practices


  • Barriers and Challenges to Sustaining Excellence in IT
  • Best Practices for Leveraging IT Standards for Competitive Advantage
  • Future Trends in IT Standards and Operational Excellence
  • Course Recap and Participant Feedback
  • Final Project: Presenting an IT Standards and Excellence Plan