Advanced Performance Improvement in Healthcare
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Course Details
Introduction
Objective
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Performance improvement is an important organizational capability that is essential for health care organizations to achieve excellence on the three components of the Triple Aim: patient experience, health, and cost.
Advanced Performance Improvement in Healthcare course explores the many recent advances in the application of quality improvement approaches in the healthcare industry. It includes a discussion of the underlying forces for change in healthcare organizations, issues relating to statistical analysis and management of healthcare information, as well as comprehensive sections on lean and six sigma applications in health care.
The course provides healthcare educators, leaders, and clinicians with the specific knowledge and tools vital for creating and advocating for quality-centric, next-generation healthcare organizations.
Course Outline
The Business Case for Quality
- Mandate for Improvement
- Value Proposition: How Does Quality Relate to Performance?
- How Do Organizations Measure the Value Proposition?
- Measurement Is the Key to Performance Incentives
- The Marketplace Wins in the End
Teams in Healthcare Performance Improvement
- Teamwork Is Key for Improving Performance
- Choosing a Project
- Team Development
- Application of the Team Approach
- Steps in Creating Teams
- Team Selection
- Teamwork Tools
