Course Info

Date: Aug-08-2022

Length: 1 Week

Fees: 1,375

Type: Online

the date is no longer available,
kindly check other dates from the table below

Available Dates

Fees

  • Sep-12-2022

    1,375

  • Oct-10-2022

    1,375

  • Oct-31-2022

    1,375

  • Nov-14-2022

    1,375

  • Nov-28-2022

    1,375

  • Dec-05-2022

    1,375

  • Dec-19-2022

    1,375

  • Dec-20-2022

    1,375

  • Dec-27-2022

    1,375

  • Jan-17-2023

    1,375

Course Details

Course Outline

5 days course

 

The Road Towards Excellence

 

  • The Ingredients of Sustainable Improvement.
  • Defining the Burning Platform.
  • The Committed to Excellence (C2E) Journey.
  • What is Excellence?
  • Mapping Stakeholders and their Expectations.

 

The EFQM Excellence Model

 

  • What is Driving Change?
  • Fundamental Concepts, Criteria and RADAR.
  • Phases of Excellence.
  • The 5 Enablers of the Model.
  • Conducting a Self-Assessment.

 

Prioritizing Opportunities to Improve

 

  • Prioritizing the Output of Self-Assessment.
  • Using Pareto Analysis.
  • Improve versus Maintain versus Reduce.
  • Assessing Impact versus Ease.

 

Managing Improvement Projects

 

  • The Six Phases of a Project.
  • Project Success Criteria.
  • Using RADAR to Implement Improvements.
  • Preparing for the Site Visit in C2E.
  • The Role of Validator.

 

Putting the Model into Practice

 

  • Using the Quick Check Tool.
  • Creating Annual Action Plans.

Course Video