Strategic Quality Management
Course Info
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Course Details
Introduction
Objective
Who should attend
Strategic quality management (SQM) is defined as a quality management philosophy that views quality from the overall performance of a firm. It defines quality as being driven by customer and environmental needs and looks to identify critical factors that will determine the survivability and competitiveness of a firm in the near future
This course has been specially designed to provide effective methods and strategies for quality management. Learnings of organisation’s master plan for success and implementing the policies for improving customer relations.
The course also features hands-on experience to illustrate the strategic planning process from A to Z and the process of drafting a quality plan. This course is supported by various videos on strategy and quality applications.
When you complete this course, you'll have finely-honed quality, organisational and people management skills, and you'll be ready for roles in quality management, training and development, and other related fields.
Course Outline
Strategic quality management and strategic thinking
- Quality evolution and concepts
- Dimensions of product quality
- Dimensions of service quality
- Quality management system: the components
- The core principles of strategic quality management
- Strategic deployment of quality frameworks and excellence awards
- European Foundation for Quality Management (EFQM)
- Evaluation of strategic management
- Strategic thinking versus strategic planning in quality departments
- The strategic planning and control process
- Benefits of strategic management to the quality professional
- Barriers of strategic implementation
- The building blocks of strategic planning
