High levels of quality are essential to achieve the Company business objectives. Quality, a source of competitive advantage, should remain a hallmark of Company products and services.

High quality is not an added value; it is an essential basic requirement. Quality does not only relate solely to the end products and services a Company provides but also relates to the way the Company employees do their job and the work processes they follow to produce products or services.

The work processes should be as efficient as possible and continually improving. Company employees constitute the most important resource for improving quality. Each employee in all organizational units is responsible for ensuring that their work processes are efficient and continually improving.

By attending this course , participants will have a clear understanding of the principles of quality The ability to set quality standards in their area of work An identification of methods which can be used to improve quality Skills in motivating staff to achieve high standards Throughout the day delegates will be encouraged to develop methodologies pertinent to their place of work through practical activities

 This course designed to enable supervisors and managers to set and achieve high standards and to improve quality in their area of work.