Quality management is the act of overseeing different activities and tasks within an organization to ensure that products and services offered, as well as the means used to provide them, are consistent. It helps to achieve and maintain a desired level of quality within the organization.

Quality management plays an important role in business, for example understanding of the client’s needs, ensuring that they always receive a product or service more than they desire. Understanding the effective quality management skills will manage the issues in business like decreasing re-work, labour shortage and increase profits and reducing costs.

This course will develop your core knowledge and skills in quality management. The course will help you understand the tools and techniques for an effective quality management programme.