Course Details
Course Outline
5 days course
The Management Function: Office Management
- What is the Office Management Professional’s place, role and objectives in the organisation?
- How the organisations culture depends on the image/role of the Office Management Professional
- Employee code of ethics and employee proprietary agreements
- Changing codes of supervision/corrective action
- Authority v behavioural, administrative and technical responsibilities
- Managing administrative performance and the process(es) required
- Objective setting and maintaining standards
Communication: Its Power, Components and Levels
- The New Administrative Role in Impacting Organizational Performance
- Performance Appraisal
- How Administrators can build Competitive Edge Departments
- What Administrators Need to Know
- How to Reshape and Rebalance the New Administration Function KPIs etc.
Organisational (Behavioural and Technical) Competence Effectiveness
- Measuring how things are done as well as what they should achieve
- Role in challenge and inspiring others to meet ambitious goals which deliver exceptional performance
- Role in helping individuals take responsibility for making the organisation deliver value
- Role in helping the organisation see the world through the eyes of its (internal/external) customers
- Role in enhancing productivity and reducing conflict/lost time
- Role in protecting and enhancing business reputation
- Role in ensuring organisational standards are implemented and respected
Interpersonal Skills
- Influencing, persuading and communicating decisions to ensure the organisation listen and acts
- Presentation skills
- Managing diversity
- Demonstrate administrative expertise and develop, implement and ensure compliance with organisational systems, processes and procedures
- Actively review and recommend improvements to organisational systems, processes and procedures
- Establish checking procedures and ensure quality of work
Implementation/Administration Guidelines
- Role in creating links between organisational strategy and administration goals and their implementation
- Role as a route to securing competitive realities of the organisation
- Role in creating a partnership with management that turns strategies into results
- Role in helping management understand the human capital dimension of each of the organisations key business priorities
- Action planning and transfer of knowledge and skills to work
