Comprehensive Course In Office Administration
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Course Details
- Introduction
- Objective
- Who should attend
Over the course of this intensive 5-day training program, participants will gain comprehensive insights into effective office administration and corporate governance practices. The training is structured to cover a wide range of topics, starting with an introduction to office administration and its core responsibilities, followed by the value of efficient office administration in terms of efficiency, productivity, organization, professionalism, and compliance. Attendees will learn about the essential competencies of a successful administrator, including communication skills, organizational prowess, attention to detail, problem-solving abilities, adaptability, tech proficiency, customer focus, and confidentiality.
The training delves into managing working relationships, emphasizing coaching, networking, problem-solving, rapport-building, assertiveness, and conflict management. Participants will also develop effective communication and writing skills, focusing on clarity, listening, written and verbal communication, email etiquette, and cultural sensitivity. Moreover, the program explores task management, time management, and planning techniques, as well as the utilization of office organization technology such as project management software, collaboration tools, and document management systems. The training addresses records management, covering electronic document management, data security, retention policies, and compliance.
In addition to technical skills, participants will learn about work environment etiquette, professionalism, conflict management, stakeholder communication, and customer relationship management. The program also offers insights into financial administration, event management, travel, meeting management, and emotional intelligence in office administration. The final day of training focuses on managing upwards in corporate governance, emphasizing understanding working styles, effective communication, building trust, problem-solving, and feedback mechanisms.
Throughout the training, attendees will gain practical tools and strategies to excel in various aspects of office administration and corporate governance, enhancing their abilities to contribute effectively to the success of their organizations.
Course Outline
A. Introduction to Office Administration
- Office Administration introduction and objectives
- Definition of Office Management
- Definition of Office Administration
- Distinction between office administration and management
B. Core Responsibilities of Office Administration
- Communication
- Scheduling and Time Management
- Record Keeping
- Supply Management
- Facility Management
- Human Resources Support
- Data Entry and Reporting
- Customer and Client Relations
C. Value of Effective Office Administration:
- Efficiency
- Productivity
- Organization
- Professionalism
- Compliance
D. Competencies of a Successful Administrator:
- Communication Skills
- Organizational Skills
- Attention to Detail
- Problem-Solving
- Adaptability
- Tech Proficiency
- Customer Focus
- Confidentiality
E. Managing Working Relationships
- Coaching and training colleagues and staff – skills of on-job training.
- Developing a network of working relationships – influencing skills.
- People problems and stubborn employees.
- Criticism skills.
- Assertiveness and conflict.
- Practical motivation.
F. Effective Communication and Writing Skills
- Clarity and Conciseness
- Listening Skills
- Written Communication
- Verbal Communication and Nonverbal Communication
- E-mail efficiency and etiquette.
- Writing and editing reports.
- Proof-reading skills.
- Writing & designing presentation slides.
- Empathy
- Adaptability
- Conflict Resolution and Cultural Sensitivity
- Feedback, Follow-Up ,and Transparency
- Confidentiality
- Leadership Communication
Course Video
