Course Details
Course Outline
5 days course
Dimensions of Time Management & Personal Effectiveness
- Programme introduction and objectives
- Action planning and enhancing personal and team effectiveness
- Making the most of office technology
- Chronistic intelligence
- Time-stealers and costs of poor time management
- Priority setting – rational and emotional approaches
- Ten principles of effective time management
- Handling and making requests
- Behavioural analysis and time management
Personal Planning Systems/ Interruptions/Project Planning/Stress
- Getting the best from diaries and to-do lists
- Proactive planning to meet key responsibilities
- Developing time-based planning – daily, weekly, monthly plans etc
- Handling interruptions – developing a time sensitive culture
- Planning project-type work
- Principles of Critical Path Analysis and implications for priority setting
- Understanding stress
- Managing stress in self and others
- Dealing with change – taking and getting a positive response
Getting the Best from Other People/Communication /Meeting Skills
- Delegation – giving and receiving
- Team-working and team building
- Improving communication and working relationships
- Assertiveness
- Effective and efficient meetings – ‘everybody’s a chairbody’
Office Ergonomics/ Managing Information/ Efficient Reading & Writing
- Optimising the office environment
- Handling the paper-load and developing paperless systems
- Managing e-mails
- Improving the efficiency of management reporting
- Using and developing relational databases
- Business writing and the principles of ‘rapid composition’
- Rapid and efficient reading – digesting and retaining information
- Mind-mapping
Developing Creativity/Continuous Improvement/ Self-Development
- Developing creativity in self and others
- How the brain works and creative thinking techniques
- Developing a culture of continuous improvement
- Implementing change initiatives
- Influencing skills – making a case and managing the ‘politics’
- Continuing professional development – a proactive approach
- Programme review and action plans
