Professional Collection Manager (PCM)

Collection managers oversee the financial collection department of a company and are responsible for the correct invoicing of clients and the timely receiving of payment. They also observe and review the interactions of staff members with clients to ensure that collections are done according to company policies and regulations.

Roles and Responsibilities of a PCM are to oversee staff members and ensuring the accurate and timely invoicing of customers. Professional Collection Management course will help you do just that, setting payment collection goals and targets for the department, creating and implementing a strategy to improve the collection of outstanding credit. Implementing collection policies and procedures to avoid excessive outstanding credit. Ensuring that the company policy on recoveries is followed and that it is in line with state and federal regulations. Implementing deadlines for invoicing and payment collection.

After successful completion of this course on Professional Collection Management , one shall be able to negotiating with customers in cases when non-payment occurs. Preparing monthly feedback reports on payment collections. Remaining informed of any legislative procedural training regarding debt collection and training and mentoring of staff members in the collections department.