EFQM Model: A Holistic Approach to Quality Management and Business Success

Posted on Jan 21, 2024 at 11:01 PM

 The EFQM Model has become extremely well known as of late. Particularly in most commercial organisations and service companies. It improves its business and raises the quality of its products or services. That is, it is ready to strive for this.

What recognizes the EFQM Model is its transparency and clarity. But often the largest percentage of them do not achieve their goal. So in this article, we will share with you the outlines related to it. Where every company or institution has to apply it within its system.

What is the EFQM Model?

EFQM is a global model adopted by several countries. It aims to manage excellence in organisations and companies. EFQM stands for: European Foundation for Quality Management. It helps organisations to develop and improve performance, as per management standards.

The EFQM Model has evolved based on several variables. The EFQM Model has evolved based on several variables. That is, it has transformed from an enterprise system assessment tool into a framework that follows some practices. These practices make the company develop and succeed more. All by applying the key criteria you adhere to.

What are the fundamental concepts of the EFQM Model?

Today, the EFQM Model is based on several fundamental general concepts or principles. An organisation can use it in whatever field. Thanks to its holistic and ease of application in the organisation or institution. Well, we'll walk you through the three most important ones: 

• Actualizing balanced resulte:

The EFQM Model focuses on what matters to the owner of any organisation. For example, studying several themes (creating actual value for customers and stakeholders). As well as building mutually beneficial relationships, ensuring the sustainable success of the company. This is by raising the value of its brand and others.

• Visionary leadership:

One of the most important principles of the EFQM Model is a passionate leader. The leader who makes a measurable impact in the organisation. This effect may include: achieving job stability or employee satisfaction. It may also launch some activities for improvement and development. Hence, differentiation and increasing brand awareness in the competitive market.

• Future Planning:

Among the criteria of the EFQM Model: Thinking and planning for the future of the organisation. Which makes its systems integrated. In turn, it improves and raises the performance of institutions in the near and distant future.

What are the 7 criteria for the EFQM Model?

The EFQM Model and good management ensure that 7 important criteria apply to your organisation's work system. Hence total quality management. So, let's get to know them because each of them falls under a higher criterion:

• Direction:

It includes two main criteria. The first is purpose, vision, and strategy. The second is organisational culture and leadership.

• Purpose, vision, and strategy:

It follows the principles of self-definition and the general goal of the organisation. Also, find out what it offers and what it intends to do in the future.

• Organisational culture and leadership:

Organisational culture is a process that includes a certain set of values. It helps to get to know and communicate with them. Or in the communication of team members with each other and with their leader.

• Execution:

It includes three very important criteria:

• Engaging stakeholders:

EFQM Model educates organisations on the importance of stakeholder engagement. This engagement is to study some of the critical decisions taken. This strategy helps to choose the type of product or service. This is according to the customer's wishes.

• Creating sustainable value:

The EFQM Model is not focused on making a profit and taking advantage of a customer. Rather, it creates sustainable value for the customer. That is, the manufacture of the product or the provision of the service is of the highest quality.

• Driving performance and transformation:

The EFQM General Program has always supported organisations. Which is to consider two important requirements in the business world. They are: transforming when needed and improving performance. A guarantor of the development and success of companies.

• Results:

This criterion was defined by two basic criteria that fall under it:

• Stakeholder perceptions:

This standard focuses on measuring results. But based on stakeholder opinions and comments about their personal experiences. Whether in the services or products that you provide. And also make efforts to improve it.

• Strategic and operational performance:

This criterion focuses on the leaps and bounds of a company after launching a product or service. It measures it according to the achievement of the planned objectives. Whether it is revenue or building a good reputation.

In Conclusion,

The EFQM Model gives organisations - local or global - the opportunity to improve everything they offer. Also, achieve everything you aspire to. This is by following some guidelines and tactics.

As a global model applied by the most successful companies, you must know all aspects of it. So, by attending efqm online training, success is possible.