Quality Management Process: How to Improve Your Workflow
Posted on Aug 08, 2022 at 07:08 PM
The quality management process is a critical factor for organisations and companies to maintain their well-established place in the market, mainly since this process is concerned with organising and developing your organisation's activities in conjunction with the requirements of the labour market and the needs of each client.
So, as a market leader, you know that continuing to attract customers to your business is closely related to the quality of the products or services you provide and even your ability to fulfil their desired desires.
Despite the great importance of quality management processes, most companies find it hard to implement a systematic plan to reach the required quality, especially in light of the enormous tasks entrusted to them.
So, during the fierce competition in today's modern markets, we have helped you put practical steps to develop and improve tasks to accomplish the quality management process effectively and attract more customers.
What is the concept of the Total Quality Management Process?
The concept of total quality management (TQM) began to appear after the market's competition expanded, and customers' choices increased to include an infinite number of products and services of different value and quality. This forced companies to submit to the requirements and desires of the customer so as not to lose their prominent position in the market.
The quality management process can be summarised as the approach many companies and organisations take to provide a product or service that fully meets the customer's requirements and is free from various errors.
Although the concept of quality differs between one customer and another for the same product, it has become essential to apply quality management in the required manner to ensure that the most significant possible number of customersâ desires are accommodated through several standards and dimensions of quality developed according to the customerâs perception:
- The Performance:
It is a criterion related to the extent to which the intended purpose of the product or service is achieved, i.e. is there a match between the product description and what it provides to the customer?
- Features:
They are additional features of the product that contribute to attracting new customers to your business, rather than other competitors.
- Reliability:
The reliability of a product can be determined after a specific time of use, as it is related to the failure of the product or its success in achieving the customer's goals.
- Practicality and durability
A product cannot be described as high quality unless its durability has been proven over time. This is the essential criterion for the customer.
What are the basic principles of quality management?
The basic principles of a quality management system underpin the planning process and effort of the organisation to promote quality improvement, training of staff and integration of quality in the process of accomplishing the tasks required of itâall to be able to produce goods and services in proportion to the main requirements of the customer.
That is, we can say that the principles of quality management are practical applications centred around the customer, the quality of work, teamwork, and supply chain management within 5 main pillars:
- Customer Focus:
The consumer is the first to determine if your plan to develop and improve the project quality management process has paid off or not. Therefore, you must understand your customers and study their goals and objectives to comply with your organisation's quality policy.
Also, make sure to keep in touch with them, measure their level of satisfaction, and then take appropriate measures to reach this level.
- Encourage employees to commit:
Help your employees understand and apply the principle of quality management in all their tasks, provide them with continuous support and share your plan and long-term goals.
This will make them feel that they are an essential cornerstone of the improvement process necessary to manage the quality of the organisation's services and goods.
- Focus on the process
To reap the planned benefits and ensure the required quality, efficiency and productivity, you must focus on how you will achieve this. If it is purely theoretical and has nothing to do with the process, all your efforts to improve the quality management process will not benefit you.
- Always look for improvements.
Effective quality management processes require always looking for possible improvements to services and products to suit changing customer needs. This principle is based on the idea that some small changes can significantly improve the image of your products and services to the customer.
- Make your own decisions after analysing the data.
The principles of the quality management process include the ability to make the most appropriate set of decisions to implement the improvement process in the best possible way and thus obtain the most effective results.
But you will not be able to make the right decisions unless you use planning and analysis tools for the data your business owns and then start improving the quality of the goods and services you provide in proportion to this data.
What are the quality management process methods?
Whether you are following a specific approach to improve and develop the quality of your products and services, if you are still building initial features intending to improve the production process of your business, or even if you want to identify the most important methods and processes specific to sound management of the quality of the strategic manufacturing process for your organisation.
The following tactics will help you develop and simplify your quality management for your business and ensure your continued success in the marketplace and customer satisfaction with all you offer.
- SIX SIGMA:
It is a strategic approach. By following it, organisations' goals are achieved, starting from high quality and ending with increased revenue for the business.
This approach also means identifying the weaknesses and strengths of services and products and measuring their conformity with the customer's needs. Thus the quality management process will become more straightforward and logical.
- ISO:
The administrative standards of the ISO system can be taken as a guide to the quality required in your services and products, especially since this system can acknowledge that any product or service you offer meets all specified quality requirements.
- Managing Potential Risks:
The quality management process must focus on some precautions for any risks that may threaten the company's capital. Although this strategy is not closely related to the quality management process, it will play an essential role in keeping your products the best compared to the products and services of competitors.
- Benchmark
As you belong to a wide range of competitors, you must constantly monitor the quality of their products and services offered in the market. You can then outperform them and raise the quality of similar products and services.
- Kaizen philosophy
The Kaizen philosophy ensures your company progresses in small, simple, continuous, and gradual steps. It completely imitates its name, which means "continuous improvement".
By following the philosophy of Kaizen in improving productivity, you will not only reach a high quality of your products and services, but you will also ensure that time and effort are not wasted on operations that will not add any value to your products.
Finally,
The quality management process is much more than meeting the needs and requirements of customers. The reputation of your products and services is essential, and you must remain the best in the eyes of your customers.
Applying the principles and methods mentioned in this article will secure a foothold for an effective quality management process. You can enhance your skills and experience by attending specialised training in this field, such as Quality Management Training Courses in London.
These courses will ensure that you reach the highest quality standards and even ensure that they are used in your business properly and effectively.
