Artificial Intelligence (AI) and Automation in Hospitality

Artificial Intelligence (AI) and automation are transforming the hospitality industry by enhancing guest experiences, improving operational efficiency and supporting better decision-making. As hospitality businesses increasingly adopt digital technologies, understanding the practical applications of AI has become an important capability for industry professionals.

This Artificial Intelligence (AI) and Automation in Hospitality programme by LPC provides an overview of key AI concepts and technologies and their applications across hospitality, including customer service, guest experience, operations, resource allocation, decision-making and data management. It also explores data privacy, security, ethical considerations and emerging AI trends, enabling participants to understand the opportunities and challenges of integrating AI and automation into modern hospitality businesses.