Customer - Focused Selling Strategies

Customer Service

Course Info

Duration: 1 Week

Type: In Classroom

Available Dates

Venue

  • Dec-05-2021

    Dubai

  • Dec-06-2021

    Istanbul

  • Dec-06-2021

    London

  • Dec-12-2021

    Dubai

  • Dec-13-2021

    Kuala Lumpur

  • Dec-13-2021

    Paris

  • Dec-13-2021

    Madrid

  • Dec-13-2021

    Geneva

  • Dec-13-2021

    Amsterdam

  • Dec-13-2021

    Berlin

  • Dec-20-2021

    Istanbul

  • Dec-26-2021

    Dubai

  • Dec-27-2021

    Kuala Lumpur

  • Dec-27-2021

    Paris

  • Dec-27-2021

    Madrid

  • Dec-27-2021

    London

  • Dec-27-2021

    Geneva

  • Dec-27-2021

    Amsterdam

  • Dec-27-2021

    Berlin

  • Jan-09-2022

    Dubai

  • Jan-16-2022

    Dubai

  • Jan-17-2022

    Kuala Lumpur

  • Jan-17-2022

    Istanbul

  • Jan-17-2022

    Paris

  • Jan-17-2022

    Madrid

  • Jan-17-2022

    London

  • Jan-17-2022

    Geneva

  • Jan-17-2022

    Amsterdam

  • Jan-17-2022

    Berlin

  • Jan-30-2022

    Dubai

  • Jan-31-2022

    London

  • Feb-06-2022

    Dubai

  • Feb-07-2022

    London

  • Feb-20-2022

    Dubai

  • Feb-21-2022

    Kuala Lumpur

  • Feb-21-2022

    Istanbul

  • Feb-21-2022

    Paris

  • Feb-21-2022

    Madrid

  • Feb-21-2022

    Geneva

  • Feb-21-2022

    Amsterdam

  • Feb-21-2022

    Berlin

  • Feb-27-2022

    Dubai

  • Feb-28-2022

    London

  • Mar-06-2022

    Dubai

  • Mar-07-2022

    London

  • Mar-20-2022

    Dubai

  • Mar-21-2022

    Kuala Lumpur

  • Mar-21-2022

    Istanbul

  • Mar-21-2022

    Paris

  • Mar-21-2022

    Madrid

  • Mar-21-2022

    Geneva

  • Mar-21-2022

    Amsterdam

  • Mar-21-2022

    Berlin

  • Mar-27-2022

    Dubai

  • Mar-28-2022

    London

  • Apr-03-2022

    Dubai

  • Apr-04-2022

    London

  • Apr-17-2022

    Dubai

  • Apr-18-2022

    Kuala Lumpur

  • Apr-18-2022

    Istanbul

  • Apr-18-2022

    Paris

  • Apr-18-2022

    Madrid

  • Apr-18-2022

    Geneva

  • Apr-18-2022

    Amsterdam

  • Apr-18-2022

    Berlin

  • Apr-24-2022

    Dubai

  • Apr-25-2022

    London

  • May-02-2022

    London

  • May-08-2022

    Dubai

  • May-15-2022

    Dubai

  • May-16-2022

    Kuala Lumpur

  • May-16-2022

    Istanbul

  • May-16-2022

    Paris

  • May-16-2022

    Madrid

  • May-16-2022

    Geneva

  • May-16-2022

    Amsterdam

  • May-16-2022

    Berlin

  • May-29-2022

    Dubai

  • May-30-2022

    London

  • June-05-2022

    Dubai

  • June-06-2022

    London

  • June-19-2022

    Dubai

  • June-20-2022

    Kuala Lumpur

  • June-20-2022

    Istanbul

  • June-20-2022

    Paris

  • June-20-2022

    Madrid

  • June-20-2022

    Geneva

  • June-20-2022

    Amsterdam

  • June-20-2022

    Berlin

  • June-26-2022

    Dubai

  • June-27-2022

    London

  • July-04-2022

    London

  • July-10-2022

    Dubai

  • July-17-2022

    Dubai

  • July-18-2022

    Kuala Lumpur

  • July-18-2022

    Istanbul

  • July-18-2022

    Paris

  • July-18-2022

    Madrid

  • July-18-2022

    Geneva

  • July-18-2022

    Amsterdam

  • July-18-2022

    Berlin

  • July-25-2022

    London

  • July-31-2022

    Dubai

  • Aug-07-2022

    Dubai

  • Aug-08-2022

    London

  • Aug-21-2022

    Dubai

  • Aug-22-2022

    Kuala Lumpur

  • Aug-22-2022

    Istanbul

  • Aug-22-2022

    Paris

  • Aug-22-2022

    Madrid

  • Aug-22-2022

    Geneva

  • Aug-22-2022

    Amsterdam

  • Aug-22-2022

    Berlin

  • Aug-28-2022

    Dubai

  • Aug-29-2022

    London

  • Sep-04-2022

    Dubai

  • Sep-05-2022

    Paris

  • Sep-05-2022

    London

  • Sep-05-2022

    Berlin

  • Sep-18-2022

    Dubai

  • Sep-19-2022

    Kuala Lumpur

  • Sep-19-2022

    Istanbul

  • Sep-19-2022

    Madrid

  • Sep-19-2022

    Geneva

  • Sep-19-2022

    Amsterdam

  • Sep-25-2022

    Dubai

  • Sep-26-2022

    London

  • Oct-03-2022

    Kuala Lumpur

  • Oct-09-2022

    Dubai

  • Oct-10-2022

    Paris

  • Oct-10-2022

    Geneva

  • Oct-10-2022

    London

  • Oct-10-2022

    Amsterdam

  • Oct-10-2022

    Berlin

  • Oct-17-2022

    Istanbul

  • Oct-17-2022

    Madrid

  • Oct-24-2022

    Kuala Lumpur

  • Oct-24-2022

    Paris

  • Oct-30-2022

    Dubai

  • Oct-31-2022

    Istanbul

  • Oct-31-2022

    Madrid

  • Oct-31-2022

    London

  • Oct-31-2022

    Geneva

  • Oct-31-2022

    Amsterdam

  • Oct-31-2022

    Berlin

  • Nov-06-2022

    Dubai

  • Nov-07-2022

    Paris

  • Nov-07-2022

    Madrid

  • Nov-07-2022

    London

  • Nov-07-2022

    Geneva

  • Nov-07-2022

    Berlin

  • Nov-14-2022

    Kuala Lumpur

  • Nov-14-2022

    Istanbul

  • Nov-14-2022

    Amsterdam

  • Nov-20-2022

    Dubai

  • Nov-21-2022

    Berlin

  • Nov-28-2022

    Kuala Lumpur

  • Nov-28-2022

    Istanbul

  • Nov-28-2022

    Paris

  • Nov-28-2022

    Madrid

  • Nov-28-2022

    London

  • Nov-28-2022

    Geneva

  • Nov-28-2022

    Amsterdam

  • Dec-05-2022

    Kuala Lumpur

  • Dec-05-2022

    Istanbul

  • Dec-05-2022

    Geneva

  • Dec-05-2022

    Amsterdam

  • Dec-11-2022

    Dubai

  • Dec-12-2022

    Paris

  • Dec-12-2022

    Madrid

  • Dec-12-2022

    London

  • Dec-12-2022

    Berlin

  • Dec-19-2022

    Kuala Lumpur

  • Dec-19-2022

    Istanbul

  • Dec-19-2022

    Geneva

  • Dec-19-2022

    Amsterdam

  • Dec-25-2022

    Dubai

  • Dec-26-2022

    Paris

  • Dec-26-2022

    Madrid

  • Dec-26-2022

    London

  • Dec-26-2022

    Berlin

Course Details

Course Outline

5 days course

 

Communication and Interpersonal Skills Development
 
  • Listening and Questioning Skills to uncover Customer Expectations
  • Telephone and Voicemail Selling Techniques
  • Words and Tones to Avoid
  • Engaging your Customer’s preferred “learning style”
  • Interpreting the meaning of Nonverbal Communication
  • How to Identify a Customer’s “buying style” 

 

Principles of Persuasion and Negotiation to Increase Sales Effectiveness
 
  • Reasons Why Customers Don’t Buy
  • Dr. Robert Cialdni’s Principles of Persuasion
  • Selling with Emotion not Logic
  • Value Selling: Selling Benefits not Features
  • Win-Win Negotiation Strategies to gain Customer Agreement
  • How to Overcome Sales Objections and Customer Procrastination

 

Harnessing the Power of Social Media to Make More Sales 
 
  • Benefits of using Social Media to Increase Sales 
  • Keeping-up with Changing Technology
  • 10 Smart Ways to Increase Online Sales through Social Media
  • How to Avoid Social Media Selling Mistakes
  • Social Media Best Practices for Sales Professionals
  • Leveraging Blogs, Twitter, Facebook, YouTube, and LinkedIn

 

Delivering Superior Customer-Focused Service After the Sale   
 
  • The 7 Traits of Highly-successful Salespeople
  • Using Customer Service to Generate Sales
  • The 4 Cornerstones of Customer Service Excellence
  • How to Work with Difficult and Demanding Customers
  • Going the “extra mile” to exceed Customer Service Expectations
  • Getting Feedback from Customer Satisfaction Surveys

 

Developing Your Customer-Focused Selling Action Plan 
 
  • Handling Rejection with a Positive Mental Attitude
  • Prospecting and New Business Development
  • SMART Goals for Business and Personal Development 
  • Time Management Tips to Increase Daily Productivity
  • Stress Management Techniques
  • Creating an Action Plan