Digital Transformation and Innovation

Diploma Info

Length: 3 Months

City: London

Type: In Classroom

Available Dates

  • Dec-02-2024

    London

  • Feb-24-2025

    London

  • May-26-2025

    London

  • Aug-25-2025

    London

  • Nov-24-2025

    London

Dates in Other Venues

Diploma Details

Diploma Outline

Months of diploma

Month 1

Week 1

In week 1, you'll learn about the definition and concept of digital transformation, the drivers and challenges of digital transformation, and the digital maturity model.
Day 1: Introduction to Digital Transformation

  • Definition and concept of digital transformation
  • Overview of the drivers and challenges of digital transformation
  • Understanding of the digital maturity model

Day 2: Business Model Innovation

  • Discussion of the different types of business models
  • Understanding of the customer value proposition and the business canvas model
  • Overview of the design thinking process

Day 3: Digital Culture and Mindset

  • Definition of digital culture and its significance
  • Overview of the different types of organizational culture
  • Understanding of the role of leadership in shaping digital culture

Week 2

In week 2, you'll delve into topics like business process management, operational excellence, and digitizing supply chain and procurement.
Day 1: Business Process Management

  • Introduction to business process management
  • Overview of the process life cycle and its phases
  • Understanding of process mapping and process improvement

Day 2: Operational Excellence and Lean Six Sigma

  • Definition of operational excellence and its importance
  • Overview of the lean methodology and its principles
  • Introduction to Six Sigma and its applications

Day 3: Digitizing Supply Chain and Procurement

  • Overview of supply chain management and its challenges
  • Understanding of digital technologies in supply chain management
  • Discussion of procurement processes and their optimization

Week 3

In Week 3, you'll explore data analytics, machine learning, and artificial intelligence in business.
Day 1: Introduction to Data Analytics

  • Definition and importance of data analytics
  • Overview of data sources and data types
  • Understanding of data visualization and dashboards

Day 2: Machine Learning and Predictive Analytics

  • Introduction to machine learning
  • Understanding of supervised and unsupervised learning algorithms
  • Overview of predictive analytics and its applications

Day 3: Artificial Intelligence in Business

  • Overview of artificial intelligence and its applications in business
  • Understanding of decision trees, neural networks, and other algorithms
  • Discussion of ethical considerations in AI

Week 4

In Week 4, you'll focus on digital marketing and customer experience management.
Day 1: Introduction to Digital Marketing

  • Definition and importance of digital marketing
  • Overview of the digital marketing mix and its components
  • Understanding of consumer behaviour in the digital age

Day 2: Content Marketing and Branding

  • Definition of content marketing and its importance
  • Overview of content creation and distribution
  • Understanding of brand building in the digital age

Day 3: Customer Experience Management

  • Overview of customer experience management
  • Understanding of customer journey mapping and touchpoints
  • Discussion of digital tools for customer engagement and feedback

Month 2

Week 1

In week 1, you'll focus on cybersecurity and disaster recovery as well as data privacy and compliance.
Day 1: Introduction to Cybersecurity

  • Definition and importance of cybersecurity
  • Overview of the cybersecurity landscape and threat actors
  • Understanding of cybersecurity risk management and governance

Day 2: Data Privacy and Compliance

  • Overview of data privacy laws and regulations
  • Understanding of personal data protection and privacy policies
  • Discussion of cybersecurity compliance frameworks

Day 3: Disaster Recovery and Business Continuity

  • Overview of disaster recovery and business continuity planning
  • Understanding of risk assessment and mitigation
  • Discussion of crisis management and incident response

Week 2

In week 2, you'll learn about case studies and best practices in digital transformation, digital transformation roadmaps and methodologies, and change management and stakeholder engagement.
Day 1: Case Studies and Best Practices

  • Overview of successful digital transformation cases
  • Discussion of best practices and lessons learned

Day 2: Digital Transformation Roadmaps and Methodologies

  • Introduction to digital transformation roadmaps and methodologies
  • Understanding of the agile and lean approaches
  • Overview of the design thinking process

Day 3: Change Management and Stakeholder Engagement

  • Definition of change management and its importance
  • Overview of stakeholder engagement and communication
  • Understanding of resistance to change and its management

Week 3

In Week 3, you'll focus on Internet of Things (IoT) and blockchain technology and decentralised systems.
Day 1: Internet of Things (IoT)

  • Overview of IoT and its applications
  • Understanding of IoT devices and networks
  • Discussion of IoT security and privacy

Day 2: Blockchain and Decentralized Systems

  • Understanding of the fundamentals of blockchain technology and its features (such as decentralization, immutability, and transparency)
  • Overview of decentralized applications (dApps) and their use cases in various industries
  • Discussion of the different consensus mechanisms used in blockchain networks and their trade-offs (such as proof of work, proof of stake, and delegated proof of stake)

Day 3: Digital Transformation and Business Ethics

  • Introduction to digital transformation and its impact on business ethics
  • Overview of the ethical considerations in digital transformation
  • Understanding of the role of leadership in promoting ethical business practices

Week 4

In week 4, you'll learn about business model innovation, customer experience management, and service design and delivery.
Day 1: Business Model Innovation

  • Overview of business model innovation and its importance in digital transformation
  • Discussion on the process of business model design and testing
  • Understanding of the impact of technology on business models and value propositions

Day 2: Customer Experience Management

  • Introduction to customer experience management and its significance in digital transformation
  • Overview of customer journey mapping and its use in customer experience design
  • Understanding of customer engagement and loyalty metrics

Day 3: Service Design and Delivery

  • Overview of service design and its role in customer experience management
  • Discussion of service delivery models and their suitability for different businesses
  • Understanding of service quality metrics and customer feedback management

Month 3

Week 1

In week 1, you'll focus on data-driven business strategy and artificial intelligence, machine learning, blockchain and cryptocurrency.
Day 1: Data-Driven Business Strategy

  • Introduction to data-driven business strategy and its importance in digital transformation
  • Overview of data governance and management
  • Understanding of data analytics and its use in decision-making

Day 2: Artificial Intelligence and Machine Learning

  • Introduction to artificial intelligence and machine learning
  • Overview of different AI and ML applications in business
  • Understanding of ethical considerations in AI and ML

Day 3: Blockchain and Cryptocurrency

  • Introduction to blockchain technology and its applications in business
  • Overview of cryptocurrency and its use in financial transactions
  • Understanding of blockchain security and regulatory issues

Week 2

In week 2, you'll learn about cybersecurity and risk management, digital marketing and advertising, and digital transformation and business culture.
Day 1: Cybersecurity and Risk Management

  • Introduction to cybersecurity and its importance in digital transformation
  • Overview of cybersecurity threats and risks
  • Understanding of cybersecurity frameworks and best practices

Day 2: Digital Marketing and Advertising

  • Introduction to digital marketing and its role in business strategy
  • Overview of digital advertising and its impact on customer behaviour
  • Understanding of social media marketing and its role in customer engagement

Day 3: Digital Transformation and Business Culture

  • Introduction to digital transformation and its impact on business culture
  • Overview of digital leadership and its role in transformation
  • Understanding of organizational change management and its importance in transformation

Week 3

In week 3, you'll learn about entrepreneurship and innovation in the digital age, digital transformation project management, and future trends in digital transformation.
Day 1: Entrepreneurship and Innovation in the Digital Age

  • Overview of entrepreneurship and its importance in the digital age
  • Understanding of innovation and its role in business growth
  • Discussion of the impact of technology on entrepreneurship and innovation

Day 2: Digital Transformation and Organizational Design

  • Introduction to digital transformation and its impact on organizational design
  • Overview of agile and lean methodologies for organizational design
  • Understanding of the role of culture in shaping organizational design

Day 3: Digital Transformation and Talent Management

  • Introduction to digital transformation and its impact on talent management
  • Overview of digital skills and competencies required in the workforce
  • Understanding of the role of HR in shaping the digital workforce

Week 4

In week 4, you will learn about Agile Project Management, Cloud Computing and Infrastructure as well as DevOps and Continuous Delivery
Day 1: Agile Project Management

  • Introduction to agile project management and its principles
  • Overview of Scrum and Kanban frameworks
  • Understanding of the role of agile in digital transformation

Day 2: DevOps and Continuous Delivery

  • Introduction to DevOps and its importance in digital transformation
  • Overview of continuous delivery and its principles
  • Understanding of the role of automation in DevOps

Day 3: Cloud Computing and Infrastructure

  • Introduction to cloud computing and its applications in digital transformation
  • Overview of cloud infrastructure and its components
  • Understanding of cloud security and privacy

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