Course Details
Course Outline
10 days course
An Overview of Facilities Management
- The Facilities Management process in general
- Facilities Management as a business within a business
- Facilities phases, planning and realization
- Relationship between Facilities Management and Asset Management
The Basic Elements of Facilities Management:
- Strategic & annual planning
- Design, build, and maintain recycle
- Operations & Services
- Work planning & control
- Maintenance & repair
- Information management
Preventive Maintenance & Maintenance Strategy:
- Understanding risk
- Risk-Based Maintenance - the methodology
- Seven steps in developing an efficient and risk-based maintenance strategy
- Defining maintenance tasks
- Case study
- Typical inspection & maintenance tasks for utilities
Outsourcing and Contracting:
- What to outsource and what not
- Choosing the right contractor
- How to manage this
- Contract types
- The contracting cycle
- Service level agreements
Performance Monitoring and Benchmarking
- Continuous improvement
- Target setting as a starting point
- Monitoring performance: development and use of Key Performance Indicators
- The Facilities Management Balanced Scorecard (FMBSC)
- Assessments, audits and benchmarking; practical exercise in auditing
- Course review/Wrap up
MAINTENANCE AND REPAIRS
- Heating, Ventilation and Air Conditioning (HVAC) Maintenance
- Lifts and Escalators Maintenance
- Structural and Buildings Maintenance
- Fire systems maintenance including IT Infrastructure
- Environmental elements of Facilities Management
MANAGEMENT AND CONTROL
- Managing Internal Customer Service and Expectations
- Managing Risk
- Controlling Costs
- Service Level Agreements
- Contractors’ Performance
- Space Management
ROLE & CONTRIBUTION OF THE MAINTENANCE FUNCTION WITHIN THE ORGANISATION
- Overview of the maintenance function
- Key principles within maintenance management
- The impact of “up-time” on the organisation
- The impacts of “downtime” on the organization
KEY MAINTENANCE STRATEGIES
- Developing preventative maintenance strategy
- Developing corrective maintenance strategy
- Developing emergency maintenance strategy
- Monitoring & measuring the combined strategy effectiveness
UTILISING KEY METHODOLOGIES WITHIN MAINTENANCE
- Calculating the mean time between failure
- The “Bathtub” failure model
- Probability analysis
- Risk management – The FMEA model
HEALTH, SAFETY, ENVIRONMENTAL AND WORKPLACE LEGISLATION
- Health and Safety at Work
- Handling workplace law
- Environmental efficiency
- External accreditation systems – safety, quality and environmental
MANAGING MAINTENANCE SYSTEMS
- Managing the maintenance budget
- Variance analysis & corrective actions
- Engaging with stakeholders
- Measuring & reporting upon maintenance systems benefits – risk avoidance, service availability metrics & financial benefits
