IT in Hospitality Operations training course

IT in Hospitality Operations

Available Dates

Venue

Nov-25-2024

Dubai
Nov-25-2024

Barcelona
Dec-02-2024

Kuala Lumpur
Dec-02-2024

Istanbul
Dec-09-2024

Paris
Dec-09-2024

Singapore
Dec-16-2024

Amsterdam
Dec-16-2024

London
Dec-30-2024

Dubai
Dec-30-2024

Barcelona
Dec-30-2024

Istanbul
Dec-30-2024

Kuala Lumpur
Jan-06-2025

Istanbul
Jan-06-2025

Kuala Lumpur
Jan-13-2025

Singapore
Jan-13-2025

Paris
Jan-20-2025

London
Jan-20-2025

Amsterdam
Jan-27-2025

Barcelona
Feb-03-2025

Istanbul
Feb-03-2025

Kuala Lumpur
Feb-10-2025

Singapore
Feb-10-2025

Paris
Feb-17-2025

London
Feb-17-2025

Amsterdam
Feb-24-2025

Barcelona
Feb-24-2025

Dubai
Mar-03-2025

Kuala Lumpur
Mar-03-2025

Istanbul
Mar-10-2025

Singapore
Mar-10-2025

Paris
Mar-17-2025

London
Mar-17-2025

Amsterdam
Mar-24-2025

Dubai
Mar-24-2025

Barcelona
Apr-07-2025

Istanbul
Apr-07-2025

Kuala Lumpur
Apr-14-2025

Paris
Apr-14-2025

Singapore
Apr-21-2025

Amsterdam
Apr-21-2025

London
Apr-28-2025

Dubai
Apr-28-2025

Kuala Lumpur
Apr-28-2025

Barcelona
Apr-28-2025

Istanbul
May-05-2025

Istanbul
May-05-2025

Kuala Lumpur
May-12-2025

Singapore
May-12-2025

Paris
May-19-2025

Amsterdam
May-19-2025

London
May-26-2025

Dubai
May-26-2025

Barcelona
June-02-2025

Istanbul
June-02-2025

Kuala Lumpur
June-09-2025

Singapore
June-09-2025

Paris
June-16-2025

London
June-16-2025

Amsterdam
June-23-2025

Barcelona
June-30-2025

Kuala Lumpur
June-30-2025

Istanbul
June-30-2025

Dubai
July-07-2025

Kuala Lumpur
July-07-2025

Istanbul
July-14-2025

Paris
July-14-2025

Singapore
July-21-2025

Amsterdam
July-21-2025

London
July-28-2025

Dubai
July-28-2025

Barcelona
July-28-2025

Istanbul
July-28-2025

Kuala Lumpur
Aug-04-2025

Istanbul
Aug-04-2025

Kuala Lumpur
Aug-11-2025

Paris
Aug-11-2025

Singapore
Aug-18-2025

London
Aug-18-2025

Amsterdam
Aug-25-2025

Barcelona
Aug-25-2025

Dubai
Sep-01-2025

Istanbul
Sep-01-2025

Kuala Lumpur
Sep-08-2025

Paris
Sep-08-2025

Singapore
Sep-15-2025

London
Sep-15-2025

Amsterdam
Sep-22-2025

Barcelona
Sep-22-2025

Amsterdam
Sep-22-2025

London
Sep-29-2025

Istanbul
Sep-29-2025

Kuala Lumpur
Sep-29-2025

Dubai
Oct-06-2025

Kuala Lumpur
Oct-06-2025

Istanbul
Oct-13-2025

Paris
Oct-13-2025

Singapore
Oct-20-2025

London
Oct-20-2025

Amsterdam
Oct-27-2025

Dubai
Oct-27-2025

Barcelona
Nov-03-2025

Kuala Lumpur
Nov-03-2025

Istanbul
Nov-10-2025

Paris
Nov-10-2025

Singapore
Nov-17-2025

London
Nov-17-2025

Amsterdam
Nov-24-2025

Dubai
Nov-24-2025

Barcelona
Dec-01-2025

Istanbul
Dec-01-2025

Kuala Lumpur
Dec-08-2025

Singapore
Dec-08-2025

Paris
Dec-15-2025

London
Dec-15-2025

Amsterdam
Dec-22-2025

Barcelona
Dec-29-2025

Dubai
Dec-29-2025

Kuala Lumpur
Dec-29-2025

Istanbul

Course Details

The IT in Hospitality Operations course provides a comprehensive understanding of the role of information technology in the modern hospitality industry. As technology becomes more integral to enhancing guest experiences and streamlining operational efficiency, this course delves into the specific tools and systems that are reshaping hospitality management. From front-desk operations to back-office systems, participants will explore how technology such as property management systems (PMS), in-room automation, keyless entry, and customer relationship management (CRM) software can drive better guest satisfaction and operational control.

The course also covers critical aspects of system selection, integration, and maintenance, ensuring that participants are well-equipped to implement and manage these technologies within their organizations. Additionally, emerging technologies such as AI, machine learning, and virtual reality will be discussed, highlighting their growing influence in the hospitality sector. By the end of this course, attendees will be able to navigate the complex intersection of IT and hospitality, using technology to address challenges, improve service, and support the operational needs of the industry.

Upon completion of this course, attendees will be able to:

Describe key operational areas in hospitality and the role of IT in supporting these operations
Integrate IT systems and technologies into hospitality operations to enhance operational efficiency
Implement IT technologies to improve guest experience and satisfaction
Apply IT technologies to improve front-desk and back-desk operations
Follow best practices for selecting IT systems and integrating them into hospitality operations
Create and implement an IT strategy for various hospitality establishments and operations

This course is designed for professionals in both the hospitality and IT fields who seek to deepen their understanding of how technology supports and enhances hospitality operations. It is ideal for:

Hospitality Managers
IT Managers
System Administrators
Technology Consultants
Vendors Specialists
Hospitality Operations Coordinator
IT Support Specialists
Guest Service Manager
Data Analyst
Training and Development Coordinator

Course Outline

5 days course

Day 1

Day 2

Day 3

Day 4

Day 5

Introduction to Hospitality Operations and IT

Overview of hospitality industry segments
Evolution of the hospitality industry over time
Definition of hospitality operations and its types
Discussing challenges and pitfalls faced by the hospitality sector
Definition of information system and information technology
Identifying the significance and role of IT in hospitality operations
Discussing the evolution of information technology in the hospitality industry
Group Discussion: Common operational challenges and solutions for them

IT for Enhanced Guest Experience

Definition of guest experience in hospitality
Characteristics of a good guest experience in hospitality
Exploring In-room and smart control technologies
Describing the application of keyless entry technology
Discovering the usage of mobile technologies for enhanced customer experience
The application of customer relationship management (CRM) systems in hospitality
Technologies for collecting guest feedback and managing reviews

IT in Front-Desk Operations

Overview of back-desk operations
Discussing key features and functions of PMS
Describing the interface of PMS:

Point of sale system (POS)
Telephone call account systems
Electronic locking systems
Energy management systems
Auxiliary guest service devices

Understanding the significance and types of PMS integration
Describing the components and function of the hotel reservation system
Case study: Analyzing outcomes of PMS implementation

IT in Back-Desk Operations

Overview of front-desk operations
Exploring housekeeping management systems
Exploring maintenance management systems
Describing technologies used in food and beverage operations
Technologies for labour management and financial reporting
Discussing security concerns in hospitality
Best practices for ensuring security procedures

System Selection and Maintenance

Benefits of computerization and integrating technology into hospitality operations
Process of selecting IT systems and their suppliers
Best practices for maintaining hospitality systems
Discussing the applications of Internet in hospitality
Steps for developing IT strategy in hospitality
Identifying the impact of emerging technologies in hospitality:

AI and machine learning
Virtual and augmented reality
Blockchain

Recap and Course Evaluation

IT in Hospitality Operations

Course Info

Course Details

Course Outline

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