Effective Administration Skills, Office Management and secretary
Course Info
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Course Details
Introduction
Objective
Who should attend
Course Location
Managing an office has become an increasingly sophisticated and complex job. The increased demand for speed and accuracy, knowledge of new technology and an increasingly diverse workforce bring challenges and also opportunities for growth.
This dynamic and in-depth course explores some of the more advanced skills which can help an office manager to work more confidently, creatively, and effectively.
Office Management and Effective Administration Skills is an exciting and interactive course designed to provide office administrators, supervisors of clerical and administrative staff, executive secretaries and personal assistants the opportunity to audit and develop the interpersonal and professional skills needed to do their jobs effectively.
Course Outline
Programme Introduction/ Roles, Competencies and Personal Effectiveness
- Programme introduction and objectives
- Action planning
- The ‘competence’ model of skills, behaviours and values
- Emotional and Chronistic Intelligence
- Personal competence review
- Time management constraints – resources, systems, other people and self
- Handling requests and conflicting priorities
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