Welcome to LPC's comprehensive course on “Certified Customer Experience Professional”! Today’s business landscape emphasizes the importance of providing exceptional customer experience for business success. This 5-day learning journey, brought to you by LPC, is designed to equip you with the essential knowledge and skills to effectively develop and implement customer experience initiatives.
Over the next 5 days, LPC will guide you through a journey into the intricacies of customer experience, starting with the foundational concepts and progressively advancing towards strategic implementation and measurement. We’ll define customer experience, customer journey map, persona, voice of customer. Moving forward, we’ll develop customer experience strategies that aligns with business objectives and design metrics for measurements. Then, we’ll learn how to implement culture and accountability into business and fostering a customer-centric culture.
By the end of this course, you’ll be ready to take CCXP exam and improve your performance. Besides, you’ll be able to implement successful customer experience initiatives within your organization. So, let's embark on this journey together towards mastering the art of Customer Experience with LPC!
By the end of this course, participants should be able to:
- Demystify customer experience (CX) and its core concepts
- Mapping customer journey and create customer persona
- Implementing Voice of Customer (VOC) programs
- Develop CX strategy and implement strategic management
- Identifying customers needs and expectations using various models
- Designing CX metrics for measuring performance
- Implement culture and accountability for a customer-centric environment
- Learn customer-centric models for organizations
- Practice CCXP exam questions and improve performance
- CX Professionals
- Marketing Professionals
- Sales Professionals
- Business Leaders
- Business Executives
- Product Managers
- Customer Service Representatives
- Support Agents
- Entrepreneurs
- Business Owners
- Anyone Transitioning to CX Roles
Our courses in Kuala Lumpur take place at the following location :
Once you register, we will subsequently send you the course details, including the location, trainer, and other logistical information.
Pay Attention, Please! The course location at our offices is subject to availability. Should our office be unavailable, we will secure an alternative nearby venue and promptly inform you of the change. The exact time and location will be confirmed one week prior to the course commencement.