Customer - Focused Selling Strategies
Date:
Length:
Type:
Fees:
City:
Available Dates
Dates in Other Venues
Course Details
- Introduction
- Objective
- Who should attend
- Course Location
Focusing on your customer usually makes it more appealing for customers to work with you, it creates mutual engagement. Being customer focused puts you in a better position to help your customers, in an honest way. Your customer will sense and see that you are making an extra effort to understand the situation at which they are and to really understand them to be better able to help them get where they want to be.
This Customer-Focused Selling Strategies training course is designed to give delegates the communication skills, persuasion strategies, and negotiation techniques they require to overcome objections, close sales, and improve customer service.
The emphasis of this training course will support delegates in developing the skills and confidence needed to increase sales effectiveness and promote new business opportunities.
Course Outline
Communication and Interpersonal Skills Development
- Listening and Questioning Skills to uncover Customer Expectations
- Telephone and Voicemail Selling Techniques
- Words and Tones to Avoid
- Engaging your Customer’s preferred “learning style”
- Interpreting the meaning of Nonverbal Communication
- How to Identify a Customer’s “buying style”
