Strategies of Customer Service Management
Course Info
Date:
2025-08-04
Length:
5 Days
Type:
In Classroom
Fees:
£ 3990
City:
Kuala Lumpur
Available Dates
Dates in Other Venues
Course Details
- Introduction
- Objective
- Who should attend
- Course Location
Accomplishing customer service perfection isn’t achieved unintentionally, nor is it achieved without efforts and teamwork. It requires well– prepared customer service experts who have an enthusiasm for giving quality service. Giving customer service excellence gives an organisation a competitive quality in the marketplace and is the key factor that keeps customers returning. Learners will adapt best practices of world-class customer service to build up a customer centred outlook for nonstop improvement.
Course Outline
5 days course
Principles for Delivering World-Class Customer Service
- Course overview and learning goals.
- How do customers identify good customer service?
- What are the benefits of supplying world-class customer service?
- Breakout session: How to utilize customer service to improve customer satisfaction and loyalty.
- Benchmarking practice: Best and worst ranked customer service firms.
- Building a good first impression: What do your customers see and hear?
- Establishing customer service ‘touch points’ to reinforce the “customer experience”
- The WOW Factor: Going the Extra Mile to enhance customer anticipations.
- Case study: The Nordstrom method to value customer service.
