AI in Insurance: Predicting Customer Churn

Available Dates

Dec-30-2024

London
Jan-27-2025

London
Feb-24-2025

London
Mar-24-2025

London
Apr-28-2025

London
May-26-2025

London
June-23-2025

London
July-28-2025

London
Aug-25-2025

London
Sep-22-2025

London
Oct-27-2025

London
Nov-24-2025

London
Dec-22-2025

London

Dates in Other Venues

Dec-09-2024

Kuala Lumpur
Dec-09-2024

Istanbul
Dec-16-2024

Paris
Dec-16-2024

Singapore
Dec-23-2024

Amsterdam
Dec-30-2024

Barcelona
Dec-30-2024

Dubai
Jan-06-2025

Barcelona
Jan-06-2025

Dubai
Jan-13-2025

Istanbul
Jan-13-2025

Kuala Lumpur
Jan-20-2025

Paris
Jan-20-2025

Singapore
Jan-27-2025

Amsterdam
Feb-03-2025

Dubai
Feb-03-2025

Barcelona
Feb-10-2025

Istanbul
Feb-10-2025

Kuala Lumpur
Feb-17-2025

Paris
Feb-17-2025

Singapore
Feb-24-2025

Amsterdam
Mar-03-2025

Barcelona
Mar-03-2025

Dubai
Mar-10-2025

Istanbul
Mar-10-2025

Kuala Lumpur
Mar-17-2025

Paris
Mar-17-2025

Singapore
Mar-24-2025

Amsterdam
Apr-07-2025

Dubai
Apr-07-2025

Barcelona
Apr-14-2025

Kuala Lumpur
Apr-14-2025

Istanbul
Apr-21-2025

Paris
Apr-21-2025

Singapore
Apr-28-2025

Amsterdam
May-05-2025

Dubai
May-05-2025

Barcelona
May-12-2025

Kuala Lumpur
May-12-2025

Istanbul
May-19-2025

Singapore
May-19-2025

Paris
May-26-2025

Amsterdam
June-02-2025

Barcelona
June-02-2025

Dubai
June-09-2025

Kuala Lumpur
June-09-2025

Istanbul
June-16-2025

Singapore
June-16-2025

Paris
June-30-2025

Dubai
June-30-2025

Barcelona
June-30-2025

Amsterdam
July-07-2025

Dubai
July-07-2025

Barcelona
July-14-2025

Kuala Lumpur
July-14-2025

Istanbul
July-21-2025

Singapore
July-21-2025

Paris
July-28-2025

Amsterdam
Aug-04-2025

Barcelona
Aug-04-2025

Dubai
Aug-11-2025

Istanbul
Aug-11-2025

Kuala Lumpur
Aug-18-2025

Singapore
Aug-18-2025

Paris
Aug-25-2025

Amsterdam
Sep-01-2025

Barcelona
Sep-01-2025

Dubai
Sep-08-2025

Kuala Lumpur
Sep-08-2025

Istanbul
Sep-15-2025

Paris
Sep-15-2025

Singapore
Sep-29-2025

Barcelona
Sep-29-2025

Amsterdam
Sep-29-2025

Dubai
Oct-06-2025

Barcelona
Oct-06-2025

Dubai
Oct-13-2025

Istanbul
Oct-13-2025

Kuala Lumpur
Oct-20-2025

Paris
Oct-20-2025

Singapore
Oct-27-2025

Amsterdam
Nov-03-2025

Barcelona
Nov-03-2025

Dubai
Nov-10-2025

Kuala Lumpur
Nov-10-2025

Istanbul
Nov-17-2025

Singapore
Nov-17-2025

Paris
Nov-24-2025

Amsterdam
Dec-01-2025

Dubai
Dec-01-2025

Barcelona
Dec-08-2025

Kuala Lumpur
Dec-08-2025

Istanbul
Dec-15-2025

Paris
Dec-15-2025

Singapore
Dec-29-2025

Amsterdam
Dec-29-2025

Dubai
Dec-29-2025

Barcelona

Course Details

AI in Insurance holds profound importance in revolutionising industry practices, elevating operational efficiencies, and refining customer interactions. By leveraging AI, insurers gain unprecedented capabilities to predict and manage customer behaviours such as churn. This predictive power enables proactive retention strategies, ensuring customer satisfaction and loyalty.

AI in Insurance: Predicting Customer Churn training course designed to equip insurance professionals with essential AI tools and strategies. This course focuses on leveraging AI to predict and mitigate customer churn, a critical factor in enhancing business sustainability and customer retention.

Participants will gain insights into the application of AI technologies such as machine learning and deep learning specifically tailored for insurance operations. Practical sessions include data handling, exploratory data analysis (EDA), and building predictive models to effectively manage churn risk. By the course's end, participants will possess practical skills to implement AI-driven solutions that drive operational efficiency and improve customer satisfaction in insurance contexts.

By the end of the AI in Insurance training course, participants should be able to:

Understand the significance of customer churn in the insurance industry and the role of AI in predicting churn.
Grasp the fundamentals of AI and machine learning related to customer churn.
Handle and analyze customer data using Python and perform exploratory data analysis (EDA).
Utilize predictive analytics to identify risk factors associated with churn.
Implement machine learning models to forecast customer churn.
Develop targeted strategies to enhance customer retention based on AI insights.
Evaluate and adjust models in response to evolving customer data.

This course is ideal for individuals involved in various roles within the insurance industry, including:

Insurance company executives and decision-makers
Customer relationship managers
Data scientists and analysts working in insurance
Marketing professionals in insurance companies
Policy and strategic planners in insurance

Our courses in London are held at the LPC office located at:

LPC Oxford Street Offices: 25 N Row, London W1K 6DJ

London Head Office: 47 - 49 Park Royal Road, London NW10 7LQ

Once you register, we will subsequently send you the course details, including the location, trainer, and other logistical information.

Pay Attention, Please! The course location at our offices is subject to availability. Should our office be unavailable, we will secure an alternative nearby venue and promptly inform you of the change. The exact time and location will be confirmed one week prior to the course commencement.

Course Outline

5 days course

Day 1

Day 2

Day 3

Day 4

Day 5

Understanding Customer Churn

Introduction to Customer Churn: Understanding the Importance of customer retention in insurance.
AI Tools & Techniques: Overview of AI technologies used for predicting churn.
Role of AI in Identifying Customer Churn: How AI is used to enhance customer retention strategies.
Case Studies: Real-world examples of AI successfully preventing customer churn.

Data Handling & Analysis

Python: Basics of Python programming focused on applications in fraud detection.
Data Collection for Churn Analysis: Best practices in collecting and handling customer data.
Exploratory Data Analysis (EDA): Using statistical tools to analyze churn data and identify patterns.
Data Challenges: Understanding challenges in Data collection
Workshop: Hands-on practice with real insurance datasets to perform EDA.

Machine Learning Techniques for Churn prediction

Introduction to Machine Learning Models: Overview of standard supervised learning models used in churn prediction.
Feature Engineering for Churn Prediction: Techniques for selecting and engineering features from customer data that are most indicative of churn risk.
Hands-On Workshop: Building a predictive model using standard machine learning techniques to estimate churn risk.
Model Evaluation and Validation: Introducing methods like cross-validation and AUC-ROC curve to assess model accuracy and mitigate overfitting.
Q&A Session: An open discussion on the challenges and practical aspects of applying standard machine learning models in churn prediction.

Advanced Churn Prediction Using Deep Learning

Introduction to Deep learning: Introduction to Deep Learning and related frameworks.
Deep Learning for Churn Prediction: Exploration of how Deep learning models can be utilized for more complex churn prediction tasks.
Building Deep Learning Models: Building Neural Network for churn prediction.
Hands-On Exercise: Working on a Real-time Data Set to design Churn prediction models.
Case Study Discussion: Reviewing a real-world application where deep learning significantly improved churn prediction over traditional machine learning models.

Deployment, Monitoring & Maintenance

Deployment Strategies: Discussing best practices for deploying machine learning and deep learning models into production.
Maintaining Model Performance: Techniques for ongoing monitoring and maintenance of models in production.
Regulatory and Ethical Considerations: Ensuring that deployment of AI models complies with insurance industry regulations and ethical standards.
Final Project Presentations: Participants present their projects, highlighting their approach, the challenges faced, and the solutions implemented.
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AI in Insurance: Predicting Customer Churn

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