Course Details
Course Outline
5 days course
Business Process Concepts and Elements
- Definition of business process
- Exploring process elements and characteristics
- Describing types of business processes
- Understanding process mapping and its benefits
- Key characteristics of a sound process map
- Distinguishing between process efficiency and process effectiveness
- Identifying the Importance of Conducting Stakeholder Analysis
Fundamentals of Process Approach
- Definition and significance of process approach
- Importance of reducing cycle time and defects in business process
- Understanding the PDCA approach for continuous improvement
- Techniques for identifying opportunities for improvement
- Definition and impact of non-value-added activities
- Determining the role of lean methodology in reducing process waste
- Discussing the eight types of process waste according to lean methodology
Re-Engineering Methodology
- Definition and significance of business process re-engineering (BRP)
- Discussing the need for re-engineering
- Principles of re-engineering
- Steps of process re-engineering
- Defining simplification in the context of re-engineering
- Process of conducting value-added analysis
- Best practices to identify and address gaps and disconnects in business process
Process Mapping and Assessment Approaches
- Discussing information requirements for process mapping
- Exploring princess mapping notations
- Understanding the hierarchy structure of processes
- Discovering mapping tools and techniques:
- Flowcharting
- Gro graph and spaghetti diagrams
- Swin lane flowcharts
- SIPOC charts
- Value stream maps
- IDEF0 process map
- Turtle diagram
- Discussing the methodology of assessing process effectiveness and efficiency
- Process of implementing failure mode and effect analysis (FMEA)
- Tools and techniques for conducting root cause analysis
Process Improvement and Measurement
- Best practices for diagnosing a process
- Discovering process streamlining tools
- Discussing problem-solving techniques used for process improvement
- Determining the importance of measuring process performance
- Techniques for developing KPIs
- Ways of mapping process improvements
- Understanding the usage of benchmarking and balanced scorecards in process improvement
