Course Details
Course Outline
5 days course
Introduction to System Thinking
- Introduction to systems thinking
- Complex problems and complex system solutions
- Difficulties and Messes
- Recognising complex systems
- Introduction to systems thinking
- Worldview and Perspectives
- Stakeholder analysis
- Systematic and Systemic
Analysis Methodology - Understanding
- Causal Diagrams
- Influence Diagrams
- Multiple Cause Diagrams
- Deciding upon a system of interest
- Drawing sign graphs
- Analysing causal diagrams
- Feedback loops and system archetypes
- Criteria, measures and indicators
- Key performance indicators:
- Cycle time
- First pass yield/First time OK
- On-time delivery
- Interpreting measures
- Systems thinking and process mapping
- Root cause analysis
Systems Thinking Tools
- Growth vs. sustainability mind-set
- Creative insights
- Structural diagrams and visual thinking
- Mapping actors, stocks and flows
- Multiple cause diagram and soft systems methodology
- Understanding dynamic systems and co-evolutionary changes
- Understanding feedback loops
- Systems thinking and process improvement
Problem Resolution - Deciding & Acting
- Overview of Modelling
- Setting system boundaries
- Evaluating Potential Actions
- Decision-making tools:
- Multiple Criteria Analysis
- 5 Ws & 1 H
- SWOT
- STEP/SLEPT/PETSTLE
- Porter’s Five Forces
- CDAM
- Multivoting
- Pariwise ranking
- Force field analysis
- Reality Checks for Practicality
- Project managing change
- influence and persuasion
Case Studies - Putting theory into practice
- Applying the methodology to real problems
- Presentations
- Evaluation and discussion
- Commitment to action
- Agree next steps
