Conflict in the Workplace and Change Management: HR’s Role
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Course Details
Introduction
Objective
Who should attend
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Conflict, at some level, is part of the fabric of life in almost any workplace, a function of disparate personalities, interests, styles and expectations. Keeping it manageable can be a challenge, and it falls on HR managers to make sure it happens.
This requires recognizing the various sources of conflict and mediating their cause before they erupt into full-blown disputes. It starts by understanding the two types of conflict that commonly occur in the workplace – interpersonal and organizational.
'Conflict in the Workplace and Change Management: HR’s Role' Training program is designed to identify and manage the resolution of personal conflict between individuals or teams. The main focus is on the workplace, although the same principles can be used elsewhere.
Business teams and leaders are equipped with a range of skills and strategies which will help them to manage and resolve the inevitable conflicts which are part of any business process.
Course Outline
Understanding Human Psychology and its Impact on Change Management
- What is Human Psychology?
- Tip of the Iceberg Concept
- Understanding Yourself
- Developing Self-awareness, Trust and Communication
- How Attitudes are formed?
- Motivation at the Workplace and What Drives People to be Motivated
- The Key Drivers of Change
- The Need for Change Management
