Insurance Claims Handling & Investigation

Claims handling is where insurance truly delivers on its promise, turning policies into real financial protection when customers need it most. Effective claims management is essential for maintaining trust, ensuring fairness, and protecting both customers and insurers from loss and uncertainty. Are you ready to build this practical expertise? The Insurance Claims Handling & Investigation course from LPC Training is a five-day intensive programme designed to give you a clear understanding of how claims are managed, investigated, and settled in real insurance environments.

This course provides practical knowledge of the full claims process, from first notification of loss through to investigation, evaluation, and final settlement. You will learn how to review policy coverage, collect and organise claim information, and communicate effectively with customers, brokers, and experts.

In addition, you will explore how claims investigations are conducted, how fraud and red flags are identified, and how complex claims are assessed with fairness and accuracy. At the end of the programme, you will be able to handle claims more confidently and understand how claims decisions impact both customers and insurer performance.