Benchmarking: Comparing Your Performance with the Best

Course Info

Length: 1 Week

Type: Online

Available Dates

Fees

  • Jan-20-2025

    1,550

  • Feb-17-2025

    1,550

  • Mar-17-2025

    1,550

  • Apr-21-2025

    1,550

  • May-19-2025

    1,550

  • June-16-2025

    1,550

  • July-21-2025

    1,550

  • Aug-18-2025

    1,550

  • Sep-15-2025

    1,550

  • Oct-20-2025

    1,550

  • Nov-17-2025

    1,550

  • Dec-15-2025

    1,550

Course Details

Course Outline

5 days course

Performance Measurement

  • Defining performance measurement
  • Identifying the need for performance measurement
  • The application of performance measurement within organizations
  • Discussing the historical evolution of measurement
  • Understanding Key Performance indicators (KPIs) and their role in measurement
  • Discussing how to measure the right things

Benchmarking Process

  • Defining benchmarking and its key related terms
  • Explaining the history of benchmarking
  • Types of benchmarking:

  •          Strategic benchmarking
  •          Performance benchmarking
  •          Process benchmarking

  • Distinguishing between internal and external benchmarking
  • Exploring benchmarking approaches and selecting the best

Benchmarking Project

  • Discussing how to select a suitable benchmarking project
  • Strategies for executing a successful benchmarking project
  • Exploring the stages of benchmarking
  • Techniques for selecting and identifying metrics and partners
  • Methods for managing benchmarking project

Data & Analysis Tools

  • Understanding how to use data constructively
  • Overview of statistical terms and techniques
  • Exploring the importance of standard deviation and variance for benchmarking
  • Analysis techniques:

  •         The CATWODE technique
  •         RCA technique
  •         5-Whys technique
  •         Cause & Effect technique

  • Methods for collecting and analyzing benchmarking information

Benchmarking Continuous Improvement Tools

  • Discussing the importance of continuous improvement in benchmarking
  • Understanding Kaizen elements for continuous improvement
  • Exploring Six Sigma methodology for improving processes, focusing on DMAIC strategy
  • Utilizing Poka-Yoke approaches to prevent errors
  • Discussing ethical and legal considerations in benchmarking
  • Open door discussion
  • Course review and recap
  • Course evaluation and feedback