Healthcare Supervisor Advanced Training

An Evolving Role in a Changing Environment

• Situation: Reinventing the Healthcare Organization.
• The (Whirl) Winds of Change.
• A Whole New Environment.
• Organizational Priority Number One: The Bottom Line.
• Then Came Reengineering.
• Can We “Reinvent” The Hospital?
• The Managed Care “Solution”.
• The Balanced Budget.
• Healthcare Paradigms and Their Effects.
• Marketing Health Care.
• The Evolving Role of the Healthcare Manager.
• Job Security in the New Environment.
• Exercise: Responding to External Pressure.

Healthcare: How is it Different from “Industry”?

• Situation: The Case of the Stubborn Employee, or, “It Isn’t in the Job Description”.
• Process Versus Environment.
• Identifying the Real Differences.
• Healthcare Settings.
• Implications for Management.
• Returning to “The Stubborn Employee”.
• A Word about Quality.
• External Pressure: An Area of Continuing Concern.
• Your Supervisory Approach.
• Exercise: Where Does Your Department Fit?