Course Details
Course Outline
5 days course
Role of the contract manager
- Structuring the contract management process to optimise contract performance
- The contract management lifecycle
- Structure of the legal contract and practical implications for contract managers
Role of risk management in managing supplier contracts and business continuity
- contract performance management tools and techniques, including key performance indicators (KPIs) and service-level agreements (SLAs)
- contract Healthcheck and SWOT analysis
Performance management and continuous improvement
- application of supply chain management and process improvement principles to deliver contract objectives
- effective supplier and stakeholder relationship management
- problem-solving tools and techniques
The Contract Management Framework (CMF)
- Contract Scorecards
- Benchmarking, performance reviews and dispute resolution
Managing under-performance and contractual issues effectively
- supplier performance review meetings
- common contract clauses
