Course Details

Purchasing policies, processes and Service Level Agreements (SLAs) guide the activities of purchasing professionals and their business partners and provide a functional and moral compass. To ensure eﬀectiveness, these documents must be aligned to the strategic intent and the broader environment of the organization. They must also be written using an appropriate language level and style.

In this course, we will demonstrate how to develop such policies, process flowcharts and SLAs in a simple, specific and appropriate style that meets the requirements of a modern organization. We will also illustrate how performance against processes and SLAs can be measured and analyzed for continuous improvement.

The Developing Purchasing Policies, Processes & SLAs training course will guide the participants through the development of appropriate procurement strategies, to creating the clear and measurable processes that will allow them to ensure that strategies are successfully implemented.

By the end of this Developing Purchasing Policies, Processes and SLAs Course , you will be able to:

Outline the strategic role of purchasing in the organization
Practice the latest business writing techniques suited for the development of policies, processes, procedures and SLAs
Formulate policies to effectively govern the organization’s purchasing activities
Design cross functional processes and procedures that optimize effort, cost, time, output and controls
Develop SLAs that set smart rules of engagement between the purchasing department and the rest of the organization
Identify the requirements of cross-functional stakeholders
Implement appropriate policies and procedures
Select the appropriate sourcing routes for all types of purchase
Minimise contractual disputes and uncontrolled spending.
Create a balanced scorecard of Key Performance Indicators (KPIs)
Measure performance against key performance measures and SLAs
Draft clear, concise, actionable policies and procedures

This Developing Purchasing Policies, Processes and SLAs Course is ideal for:

Professionals working in Procurement, Purchasing or Buying
Buyers in Public, military and government organisations
Buyers working for private companies
Managers of Purchasing sections
Project personnel working with contractors
Purchasing Managers in business, government and the military

Course Outline

5 days course

Day 1

Day 2

Day 3

Day 4

Day 5

Procurement Strategy in the Organisation

Role of Procurement in the organisation
Public and private procurement strategies
Strategic Objectives
Segmenting the procurement spend
Best practices
Alignment with stakeholders where do problems come from and are they avoidable?

Procurement Choices and Approaches

Single/Sole or multiple suppliers
Appropriate procurement routes – tenders, negotiations, sole source
Managing low value spends
Supplier Selection processes
Supplier Development
National/Local supplier preference
Partnership and Alliance relationships

Policies and Procedures

Ethics and Legal compliance
National and International sourcing
Electronic procurement options
Blacklisting process
Signing levels and approvals
Commercial Risk Appetite
Audit and inspection
Process development

Developing KPIs and SLAs

Purpose of KPIs
The Balanced Scorecard
Using KPIs for continual improvement
Buying Services compared to buying goods
Role of SLAs
Typical contents of SLAs
Measuring internal and external performance

Implementing Policies and Procedures

Drafting clear policy statements
Action words for clarity
Allocating responsibility
Writing clearly and well
Accreditation of processes to International Standards
Planning for implementation
Personal Action plans

Developing Purchasing Policies, Processes and SLAs

Course Info

Course Details

By the end of this Developing Purchasing Policies, Processes and SLAs Course , you will be able to:

This Developing Purchasing Policies, Processes and SLAs Course is ideal for:

Course Outline

Procurement Strategy in the Organisation

Procurement Choices and Approaches

Policies and Procedures

Developing KPIs and SLAs

Implementing Policies and Procedures

Course Video

Developing Purchasing Policies, Processes and SLAs

Course Info

Course Details

By the end of this Developing Purchasing Policies, Processes and SLAs Course , you will be able to:

This Developing Purchasing Policies, Processes and SLAs Course is ideal for:

Course Outline

Procurement Strategy in the Organisation

Procurement Choices and Approaches

Policies and Procedures

Developing KPIs and SLAs

Implementing Policies and Procedures

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Course Video