Course Details
Course Outline
5 days course
Practical Frontline Leadership Skills
- The Difference between Leadership and Management
- How Your Leadership Drives Performance
- The Leadership Cycle: Daily, Weekly, Monthly
- Leadership Toolbox: Key Leadership and Management Skills
- Lead and Develop Self
- Planning, Organizing, and Setting Goals
- Problem-Solving and Decision Making
- Personal Leadership Inventory
Leadership in Action – People, Priorities, and Projects
- Dealing with Distractions and Understanding the Value of Your Time
- Prioritization and Organization: Mastering Both and Teaching Others
- Setting and Communicating Vision, Mission, and Goals
- Working Together to Achieve Your Goals: The Secrets of Great Team Working
- Essentials of Project Management for Managers
- Coordination Activities in the Digital Age: Tools and Techniques
- Case Study and Learning Exercise on Creating Purpose and Improving Performance
Improving Your Team’s Performance
- Mindset, Team Dynamics, and Motivation
- Limiting Beliefs and Other Brakes on Performance
- Emotional Intelligence and Influence
- Teamwork and Trust: Management Skills for Managing Teams
- Deep Listening, Reflection, and Learning: Working and Learning as a Team
- Situational Leadership and the One-Minute Manager
- Coaching, Feedback, and Performance
Leading through Better Communication
- Leadership and Management Communication Strategies
- Communicating Face-to-Face and Remotely
- Gaining Rapport and Building Credibility with Your Team
- Effective Questioning and Listening Skills
- Ways to Be More Convincing and Overcoming Conflict
- Negotiating Agreement and Getting a Win-Win
- Case Study and Learning Exercise on Negotiation and Communication
Managing People and Change
- Theories of Change: Why We Find Change Hard / How to Make It Easy
- Change Management and Agility
- Coaching for Performance: Giving and Receiving Feedback
- Difficult Conversations and Conflict
- Working Relationships (Managing Up and Down)
- Personal Development and Growth Plan
- Leadership and Management Skills: Summary
- Strategic Planning and Execution
- Creativity and Innovation
- Personal Development Plans
