Performance Measurements, Continuous Improvement & Benchmarking

Course Info

Length: 1 Week

Type: Online

Available Dates

Fees

  • Jan-06-2025

    1,550

  • Feb-03-2025

    1,550

  • Mar-03-2025

    1,550

  • Apr-07-2025

    1,550

  • May-05-2025

    1,550

  • June-02-2025

    1,550

  • July-07-2025

    1,550

  • Aug-04-2025

    1,550

  • Sep-01-2025

    1,550

  • Oct-06-2025

    1,550

  • Nov-03-2025

    1,550

  • Dec-01-2025

    1,550

Course Details

Course Outline

5 days course

 

Performance Measurement: The Starting Point for Improvement
 
  • The Need for Performance Measurement
  • The impact of Lean and Agile methods
  • Data Use and Abuse: How to use Data Constructively
  • Selecting the ‘vital few’ Performance Measures
  • Performance measures in Operations and Projects
  • Current good practice in Performance Measurement 

 

Using Measurements for Continuous Improvement
 
  • Understanding Variation: The key to understanding performance
  • What histograms, run charts and control charts tell us about performance
  • The Range and Standard Deviation
  • Introduction to Control Charts
  • How to Improve a Process
  • Problem and Mission Statements

 

An Overview of Lean and Agile Tools and Techniques
 
  • What are Lean and Agile?
  • The key principles of Lean management
  • Project failures and the origins of Agile
  • The fusion of Lean and Agile approaches – the current state of the art
  • Analysing a Lean and Agile process or project
  • Applying the tools and techniques in practice

 

 Benchmarking, Measurement and Improvement
 
  • Benchmarking process and project performance
  • Identifying causes of problems, and potential solutions through benchmarking
  • Demonstrating the link between a cause and its effect
  • Investigating Relationships between Variables
  • The role of Knowledge Management
  • How the tools integrate with Lean and Agile methods

 

Running a Successful Benchmarking Project
 
  • Scoping and planning benchmarking study
  • Identifying and selecting benchmarking Metrics & Partners
  • Running effective Lean and Agile projects and processes
  • Integrating performance management with Lean and Agile
  • The role of benchmarking in change management

Course Video