Either internal or external, stakeholders keep the business running. They influence the direction of a company and its results negatively or positively. Like any relationship, companies must frequently interact with their customers to listen to their concerns and understand them better in order to improve their performance. Nonetheless, managing a network of stakeholders needs strategic implementation as well as certain skills for bettering these relationships.
Firstly, you need to recognize what your stakeholders need and expect so that you can manage them properly. Then, determine how best to maintain good communication channels with them without compromising the quality of output. For this purpose, it is important to possess some knowledge and skills which will be covered in an interesting 5-day course.
Over the stakeholder management & relationship building course, we shall study stakeholder engagement basics & effective stakeholder management strategies in depth; hence learning more about tactics for nurturing a positive relationship with your publics. This course will develop your negotiation, influencing, communication abilities, emotional intelligence as well as time management skills.
Upon the completion of stakeholder management & relationship building training course, you will be able to:
- Manage stakeholder expectations and build strong relationships with them
- Identify, analyze and prioritize stakeholders needs
- Manage difficult stakeholders and effectively resolve any arising conflicts
- Manage key influencers, develop new contacts and advocates
- Enhance influencing, negotiating, and communication skills for building strong relationships with stakeholders
- Utilize emotional intelligence to better understand and manage emotions and relationships with stakeholders
- Maintain strong relationships with both internal and external stakeholders
Stakeholder management & relationship building training course is ideal for:
- Team Leaders & Supervisors
- Managers
- Procurement Officers
- Technical Professionals
- Administrative & Support Staff
- Business Analysts
- Communication Professionals
- Public Relations Specialists
- HR professionals
- Sales & Customer Relations Personnel
- Business Development Personnel
- Marketing Managers
- Anyone interested in stakeholder management, and stakeholder relationship building