Collection specialist oversee the financial collection department of a company and are responsible for the correct invoicing of clients and the timely receiving of payment. They also observe and review the interactions of staff members with clients to ensure that collections are done according to company policies and regulations.
Collections specialists are responsible for resolving overdue bills and collecting payments from the individuals or businesses responsible for the debt. They must locate those responsible for unpaid bills and set up acceptable terms of repayment to protect the financial assets of their employer. Common responsibilities for a collections specialist include:
Professional collection specialist course will help you do just that identifying accounts with overdue payments and keeping records of the amount owed and the length of the delinquency, locating debtors and contacting them via phone or mail to address their overdue payments and determine the reason for the outstanding debt and lastly will teach you how to communicate with the sales department to maintain accurate and updated information on client accounts and payments
After completing this course on Professional collection specialist (PCS) , the participant shall be able to learn to contacting customers to inform on delinquency, encourage on-time payments and set up payment plans that can facilitate good credit, processing customer payments, account adjustments and customer refunds where appropriate and reviewing records for accuracy and handling disputes to make sure that account information is entered and maintained appropriately
After successful completion of this course you would be able to :
- Practical exam training
- Explanation through case studies
- Solving previous years exam questions
- Interact with fellow students and the instructor, who is on hand to give advice and promptly respond to questions in the discussion forums.
- Outstanding leadership and managerial skills.
- Strong time and people management skills.
- Ability to work to strict deadlines.
The course on professional collection specialist designation (PCS) is implied for:
- Collectors
- Anyone with consumer interactions
- Anyone new to the collection industry