Essential Sales Skills for Professionals

Course Info

Length: 1 Week

Type: Online

Available Dates

Fees

  • Dec-02-2024

    1,525

  • Jan-06-2025

    1,525

  • Feb-03-2025

    1,525

  • Mar-03-2025

    1,525

  • Apr-07-2025

    1,525

  • May-05-2025

    1,525

  • June-02-2025

    1,525

  • July-07-2025

    1,525

  • Aug-04-2025

    1,525

  • Sep-01-2025

    1,525

  • Oct-06-2025

    1,525

  • Nov-03-2025

    1,525

  • Dec-01-2025

    1,525

Course Details

Course Outline

5 days course

What is Selling?
 
  • Understanding the sales process
  • Sales pipeline
  • Appraisal skills
  • The Sales Cycle and how to build rapport
    • Understanding and dealing with different types of customer
    • Recognising Customer ‘Key Drivers
    • ’Individual selling styles
    • Dealing with difficult negotiations and situations
    • Non-verbal communication skills: body language, relative positioning
Communication skills

 

  • Differentiating yourself from the competition whilst maintaining integrity
  • Objective setting
  • Verbal communication skills: intelligent questioning, listening and challenging. ‘Pushing’ and ‘Pulling’
  • Understanding margin, mark-up, gross profit and net profit
  • Knowing when and where to discount. Gaining advantage from discounting
‘Pushing’ and ‘Pulling’
 
  • Understanding margin, mark-up, gross profit and net profit
  • Knowing when and where to discount. Gaining advantage from discounting.
  • Handling Objections
  • Closing the Sale
  • Telephone Sales: Techniques for generating a positive initial customer perception on the telephone
  • Turning telephone enquiries into sales
Appraisal skills and Sales appointments and meetings
 
  • Structuring the sale
  • Effective sales presentation techniques
  • Advancing the sale – measuring progress in the sale
  • Questioning, listening and giving feedback
  • Practicing the key skills in conducting an appraisal
  • Each participant takes the role of appraisee, appraiser and observer using a checklist
Performance appraisal documentation and follow up
 
  • Reviewing internal performance appraisal documentation
  • Providing follow up to the appraisal and frequency
  • Preparing for the performance appraisal meeting

Course Video