Certified Office Management
Self-Learning Course Info
Type:
Fees:
Course Details
Introduction
Objective
Who should attend
Have you ever felt like the day-to-day responsibilities of managing your business are holding you back? Imagine a seamless office, where operations are managed intelligently, allowing you to focus on core business development. Doesn’t that sound great?
The online Certified Office Management (COM) course is your opportunity to transform how your office operates. This carefully designed, interactive program will help you develop exceptional administrative and organizational skills, enabling you to manage the office as a whole and lead it toward greater efficiency and success.
Through engaging lectures, practical exercises, and inspiring presentations, you’ll gain advanced office management expertise. You’ll learn how to handle a wide range of responsibilities, master prioritization techniques, and build the confidence needed to effectively lead your team and manage office operations.
The course doesn’t stop there! It paves the way for a professional certification that will enhance your experience and boost your standing in the business world. Are you ready to take the next step in your career?
Self-learning Course Outline
Self-learning Course Content
Part 1
THE KEY FUNCTIONS OF AN OFFICE MANAGER
- Understand why your role is essential.
- Core Duties and Skills
- What is an Office Manager? The role explained.
SETTING OBJECTIVES
- Why are Goals important?
- How to set Targets for your team
- How to align with higher level Goals
Part 2
COMMUNICATION
- Learn the nuances of why effective Communication is so vital; become a skilled Communicator and Leader.
- Understand the significance of Assertiveness in executing your role.
- Assertive versus Passive behaviour
CONFIDENCE BUILDING – DEVELOP YOUR “CAN DO” ATTITUDE!
- How to build your self-assurance and become a more efficient Performer and Leader.
- Lead by example
- Learn how to instil this confidence within the broader team.
Part 3
BUSINESS ACUMEN
- Negotiate successfully
- Maximise your Budget
- Decision-Making techniques
- Problem-Solving
HANDLING DIFFICULTY
- Manage Pressure on yourself and the team
- Effective Conflict Resolution
Part 4
LEADERSHIP – BE A GREAT TEAM LEADER; DISCOVER HOW YOUR TEAM CAN REWARD YOU
- Delegation and Oversight
- Teamwork and Leadership
- Motivation – how to find the key to inspire others
- Significance and use of Goals in team and group dynamics
- Collaborating well with colleagues
- Coaching as a technique
MANAGING TIME – GET YOUR PRIORITIES RIGHT AND STAY ON TOP OF YOUR ROLE
- Time Coordination
- Prioritization
- Organizing the team
Part 5
KNOWLEDGE OF RELATED FUNCTIONAL AREAS
- HR (Human Resources) duties and tasks
- Project Management and Planning – a summary
THE IMPORTANCE OF THE CLIENT
- Why are clients so valuable?
- How to maintain focus on this priority
- Complaint Handling
