Certified Office Management

Self-learning Course Info

Fees: 550

Type: Self-learning

Self-learning Course Details

Self-learning Course Outline

Self-learning Course Content

Part 1


THE KEY FUNCTIONS OF AN OFFICE MANAGER


  • Understand why your role is essential.
  •  Core Duties and Skills
  • What is an Office Manager? The role explained.


SETTING OBJECTIVES


  • Why are Goals important?
  • How to set Targets for your team
  • How to align with higher level Goals



Part 2


COMMUNICATION


  • Learn the nuances of why effective Communication is so vital; become a skilled Communicator and Leader.
  • Understand the significance of Assertiveness in executing your role.
  • Assertive versus Passive behaviour


CONFIDENCE BUILDING – DEVELOP YOUR “CAN DO” ATTITUDE!


  • How to build your self-assurance and become a more efficient Performer and Leader.
  • Lead by example
  • Learn how to instil this confidence within the broader team.    


Part 3


BUSINESS ACUMEN


  • Negotiate successfully
  • Maximise your Budget
  • Decision-Making techniques
  • Problem-Solving


HANDLING DIFFICULTY


  • Manage Pressure on yourself and the team
  • Effective Conflict Resolution



Part 4


LEADERSHIP – BE A GREAT TEAM LEADER; DISCOVER HOW YOUR TEAM CAN REWARD YOU


  • Delegation and Oversight
  • Teamwork and Leadership
  • Motivation – how to find the key to inspire others
  • Significance and use of Goals in team and group dynamics
  • Collaborating well with colleagues
  • Coaching as a technique


MANAGING TIME – GET YOUR PRIORITIES RIGHT AND STAY ON TOP OF YOUR ROLE


  • Time Coordination
  • Prioritization
  • Organizing the team



Part 5


KNOWLEDGE OF RELATED FUNCTIONAL AREAS


  • HR (Human Resources) duties and tasks
  • Project Management and Planning – a summary


THE IMPORTANCE OF THE CLIENT


  • Why are clients so valuable?
  • How to maintain focus on this priority
  • Complaint Handling