Have you ever felt like the day-to-day responsibilities of managing your business are holding you back? Imagine a seamless office, where operations are managed intelligently, allowing you to focus on core business development. Doesn’t that sound great?

The online Certified Office Management (COM) course is your opportunity to transform how your office operates. This carefully designed, interactive program will help you develop exceptional administrative and organizational skills, enabling you to manage the office as a whole and lead it toward greater efficiency and success.

Through engaging lectures, practical exercises, and inspiring presentations, you’ll gain advanced office management expertise. You’ll learn how to handle a wide range of responsibilities, master prioritization techniques, and build the confidence needed to effectively lead your team and manage office operations.

The course doesn’t stop there! It paves the way for a professional certification that will enhance your experience and boost your standing in the business world. Are you ready to take the next step in your career?

Self-learning Course Outline

Self-learning Course Content

Part 1

THE KEY FUNCTIONS OF AN OFFICE MANAGER

Understand why your role is essential.
Core Duties and Skills
What is an Office Manager? The role explained.

SETTING OBJECTIVES

Why are Goals important?
How to set Targets for your team
How to align with higher level Goals

Part 2

COMMUNICATION

Learn the nuances of why effective Communication is so vital; become a skilled Communicator and Leader.
Understand the significance of Assertiveness in executing your role.
Assertive versus Passive behaviour

CONFIDENCE BUILDING – DEVELOP YOUR “CAN DO” ATTITUDE!

How to build your self-assurance and become a more efficient Performer and Leader.
Lead by example
Learn how to instil this confidence within the broader team.

Part 3

BUSINESS ACUMEN

Negotiate successfully
Maximise your Budget
Decision-Making techniques
Problem-Solving

HANDLING DIFFICULTY

Manage Pressure on yourself and the team
Effective Conflict Resolution

Part 4

LEADERSHIP – BE A GREAT TEAM LEADER; DISCOVER HOW YOUR TEAM CAN REWARD YOU

Delegation and Oversight
Teamwork and Leadership
Motivation – how to find the key to inspire others
Significance and use of Goals in team and group dynamics
Collaborating well with colleagues
Coaching as a technique

MANAGING TIME – GET YOUR PRIORITIES RIGHT AND STAY ON TOP OF YOUR ROLE

Time Coordination
Prioritization
Organizing the team

Part 5

KNOWLEDGE OF RELATED FUNCTIONAL AREAS

HR (Human Resources) duties and tasks
Project Management and Planning – a summary

THE IMPORTANCE OF THE CLIENT

Why are clients so valuable?
How to maintain focus on this priority
Complaint Handling

Certified Office Management

Self-Learning Course Info

Course Details

Introduction

Objective

Who should attend

Self-learning Course Outline

Self-learning Course Content

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