Advanced Customer Relationship Management
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Course Details
- Introduction
- Objective
- Who should attend
In this day of automation and technology, it's easy to forget that customer connections are about people, not just transactions. But what if you could transform your customer encounters from cold and impersonal to warm and human?
Consider the energy of engaging with your customers on an emotional level, developing relationships that go beyond superficial exchanges. Consider the loyalty and advocacy that could arise from customers feeling simply respected and understood.
This is the promise of this advanced client relationship management course.
This online course will cover revolutionary CRM approaches to help you create emotional relationships with customers, promote trust and loyalty, humanize your business via empathy and understanding and create a customer-centric culture that prioritizes providing excellent experiences.
Self-learning Course Outline
Mastering the Principles of Effective Feedback
- Understand the fundamental principles of delivering feedback to promote growth and improvement.
- Learn how to provide feedback that is straightforward, constructive, and motivational.
- Investigate numerous feedback models and approaches to adjust your response to different people and situations.
Customer and Stakeholder Management Techniques
- Learn about strategies for effective customer and stakeholder management that increase satisfaction and loyalty.
- Learn how to identify and understand important stakeholders' requirements and expectations.
- Develop the ability to handle stakeholder relationships proactively while remaining aligned with organizational goals.
Employee Engagement and Support Strategies
- Discover how to engage employees and create a friendly work environment.
- Learn how to motivate and support team members, so improving their performance and job happiness.
- Investigate the impact of staff engagement on customer satisfaction and overall organisational performance.
Provide constructive and negative feedback.
- Learn how to provide constructive feedback that promotes positive change and progress.
- Learn how to provide negative feedback with sensitivity and professionalism, reducing resistance and increasing acceptance.
- Recognize the value of timely and detailed feedback in driving performance improvement.
Enhancing Customer Interaction Skills
- Improve your communication abilities to have better encounters with consumers and develop stronger relationships.
- Learn how to handle challenging customer contacts and resolve issues efficiently.
- Investigate strategies to provide memorable and good customer experiences that encourage loyalty and advocacy.
