The intention of excellence in customer service and sales online training course is to give candidates a competitive edge to excel in the delivery of exceptional customer care that will result in a significant increase in sales.
In addition, this online course examines customer engagement models, explores ways to enhance communication, improve upon customer loyalty and increase revenue. Attendees will be taken through different strategies for closing deals efficiently, managing teams effectively as well as handling objections and difficult situations.
There are also specific principles of project management for selling built into this particular online based training program which ensures that there is an all-encompassing approach to achievement and maintenance of high levels of both customer service and sales performance.
Participants will develop a strong foundation in customer service excellence and sales strategies, enabling them to apply these skills to real-world scenarios and achieve enhanced customer satisfaction and increased sales:
- Enhance communication and listening skills to better understand and meet customer needs, pivotal in customer service training.
- Motivate and coach team members to deliver exceptional service and achieve sales targets.
- Build trust with customers and within the sales team to foster long-term relationships and loyalty.
- Develop strategies for handling difficult situations, objections, and conflicts effectively.
- Implement techniques for effective sales presentations, negotiation, and goal setting to drive sales growth, essential for customer service qualifications.
Whether you’re new to customer service or looking to enhance your existing skills, this course is tailored for professionals at all levels. Ideal for those in customer-facing roles, sales, and team leadership positions:
- Customer Service Representatives
- Sales Executives
- Sales Managers
- Team Leaders in Customer-facing Roles
- Customer Success Managers
- Customer Operations Managers