Excellence in Customer Service and Sales

Self-learning Course Info

Fees: 500

Type: Self-learning

Self-learning Course Details

Self-learning Course Outline

Self-learning Course Content

Developing Effective Communication Skills for Sales Success


  • Master both verbal and non-verbal communication techniques to build strong relationships with customers.
  • Enhance active listening and empathy to understand customer needs and tailor sales approaches.
  • Learn to clearly and persuasively articulate product benefits and value propositions, a core component of customer service courses online and customer service training.

 

Motivating Teams for Exceptional Customer Service


  • Understand and apply principles of team motivation to foster a customer-centric culture.
  • Set clear service standards and performance goals to guide team efforts.
  • Provide constructive feedback and recognize achievements to maintain high morale and productivity, aligning with best practices in customer service qualifications.

 

Handling Objections and Difficult Situations


  • Develop strategies to effectively address and overcome customer objections and concerns.
  • Learn conflict resolution techniques to manage and resolve disputes professionally.
  • Practice dealing with challenging customer interactions through case studies and role-playing scenarios, essential for any customer care agent or professional involved in customer operations.

 

Implementing Sales Strategies and Negotiation Techniques


  • Study various sales strategies, including consultative selling, solution selling, and value-based selling.
  • Gain expertise in negotiation tactics to secure favourable terms and close deals successfully.
  • Understand and leverage psychological aspects of sales to influence customer decisions, enhancing skills obtained from customer service classes online.

 

Project Management for Sales Success


  • Learn the fundamentals of project management as they apply to sales initiatives.
  • Explore methods for planning, executing, and monitoring sales projects to meet objectives and deadlines.
  • Track metrics and KPIs to assess the effectiveness of sales campaigns and make data-driven improvements, incorporating principles of customer care.