Advanced Conflict Management and Resolution

Self-learning Course Info

Fees: 300

Type: Self-learning

Self-learning Course Details

Self-learning Course Outline

Self-learning Course Content

Part 1


Understanding Conflict Dynamics:


·       Gain a thorough understanding of the various types and sources of conflict.

·       Learn to become aware of early symptoms of conflict and understand the underlying causes and motivations.

·       Explore the ranges of conflict and the way they evolve over the years, impacting group dynamics and productiveness.


The Stages of Conflict


·       Understand the predictable path that conflict follows and its impact on team dynamics and productivity.

·       Map out these stages to anticipate and address conflict at its most manageable point.

·       Gain insights into the evolution of conflict and its various phases.

 

Part 2


Speak Up, Listen Deeply


  • Refine your communication skills to express yourself clearly and listen actively.
  • Understand different perspectives, identify common ground, and build bridges instead of walls.
  • Enhance your ability to talk efficaciously at some point in conflict situations.

De-escalation Techniques


  • Discover proven strategies to de-escalate heated conversations and maintain a respectful atmosphere.
  • Learn techniques to keep everyone focused on finding solutions during tense situations.
  • Master the art of de-escalation to manage conflicts constructively.

 

Part 3:


Taming Difficult Personalities


  • Equip yourself with tools to manage challenging personalities and navigate high-stress scenarios.
  • Stay calm under pressure and make rational decisions with grace and emotional intelligence.
  • Learn how to handle difficult people effectively in conflict situations.



Problem-Solving for Lasting Change


  • Implement problem-solving approaches that address the root causes of conflict.
  • Achieve sustainable positive changes that benefit everyone involved.
  • Develop strategies for long-term conflict resolution and improvement.

 

Part 4:


Building Bridges, Not Walls


  • Foster a culture of trust and collaboration, even amidst conflict.
  • Motivate team members and encourage cooperation and mutual respect during and after conflict resolution.
  • Learn how to build and maintain trust within teams.

The Power of Emotional Intelligence


  • Explore the role of emotional intelligence in building trust and enhancing team dynamics.
  • Apply emotional intelligence practices to improve conflict resolution outcomes.
  • Understand how emotional intelligence can be a game-changer in managing conflicts.

 

Part 5:


Mapping Your Path to Success


  • Apply project management principles to the conflict resolution process.
  • Develop and implement conflict resolution plans with clear objectives, timelines, and assigned responsibilities.
  • Learn how structured planning can improve conflict resolution efforts.

Measuring Success


  • Understand the importance of monitoring and evaluating your conflict resolution progress.
  • Ensure lasting positive outcomes for your team and organization through effective evaluation.
  • Learn how to measure the success of your conflict resolution initiatives.