Advanced Conflict Management and Resolution
Self-Learning Course Info
Type:
Fees:
Course Details
Introduction
Objective
Who should attend
Have you ever felt like a war of words at work changed into snowballing out of control? We've all been there. Unresolved conflicts can quickly enhance, growing a nerve-racking and unproductive work environment. But it would not be this manner.
With the proper talents and strategies, you could remodel those challenges into opportunities for boom and tremendous trade. Conflict management and resolution online training course, your comprehensive manual to becoming a battle decision expert.
Conflict management online course goes beyond fundamental conflict management schooling, providing you with the advanced equipment and strategies you want to navigate even the most complicated place of work conflicts with self-belief.
Self-learning Course Outline
Self-learning Course Content
Part 1
Understanding Conflict Dynamics:
· Gain a thorough understanding of the various types and sources of conflict.
· Learn to become aware of early symptoms of conflict and understand the underlying causes and motivations.
· Explore the ranges of conflict and the way they evolve over the years, impacting group dynamics and productiveness.
The Stages of Conflict
· Understand the predictable path that conflict follows and its impact on team dynamics and productivity.
· Map out these stages to anticipate and address conflict at its most manageable point.
· Gain insights into the evolution of conflict and its various phases.
Part 2
Speak Up, Listen Deeply
- Refine your communication skills to express yourself clearly and listen actively.
- Understand different perspectives, identify common ground, and build bridges instead of walls.
- Enhance your ability to talk efficaciously at some point in conflict situations.
De-escalation Techniques
- Discover proven strategies to de-escalate heated conversations and maintain a respectful atmosphere.
- Learn techniques to keep everyone focused on finding solutions during tense situations.
- Master the art of de-escalation to manage conflicts constructively.
Part 3:
Taming Difficult Personalities
- Equip yourself with tools to manage challenging personalities and navigate high-stress scenarios.
- Stay calm under pressure and make rational decisions with grace and emotional intelligence.
- Learn how to handle difficult people effectively in conflict situations.
Problem-Solving for Lasting Change
- Implement problem-solving approaches that address the root causes of conflict.
- Achieve sustainable positive changes that benefit everyone involved.
- Develop strategies for long-term conflict resolution and improvement.
Part 4:
Building Bridges, Not Walls
- Foster a culture of trust and collaboration, even amidst conflict.
- Motivate team members and encourage cooperation and mutual respect during and after conflict resolution.
- Learn how to build and maintain trust within teams.
The Power of Emotional Intelligence
- Explore the role of emotional intelligence in building trust and enhancing team dynamics.
- Apply emotional intelligence practices to improve conflict resolution outcomes.
- Understand how emotional intelligence can be a game-changer in managing conflicts.
Part 5:
Mapping Your Path to Success
- Apply project management principles to the conflict resolution process.
- Develop and implement conflict resolution plans with clear objectives, timelines, and assigned responsibilities.
- Learn how structured planning can improve conflict resolution efforts.
Measuring Success
- Understand the importance of monitoring and evaluating your conflict resolution progress.
- Ensure lasting positive outcomes for your team and organization through effective evaluation.
- Learn how to measure the success of your conflict resolution initiatives.
