Libraries serve as essential hubs for knowledge, information access, and community engagement, playing a crucial role in supporting literacy, learning, and cultural development. For Library Support Staff, understanding the mission, values, and ethical foundations of library services is key to effectively assisting users and maintaining an organized, accessible, and welcoming environment. The role of library support staff has evolved to include skills in customer service, technology integration, and resource management, ensuring that users have access to the information and resources they need.

The Library Support Staff Certification (LSSC) Training Course provides participants with a comprehensive understanding of library operations and the critical skills needed to support library functions across various departments. Through this five-day course, participants will gain expertise in access services, customer service for diverse users, adult and youth readers’ advisory, and technology use within library settings. The program emphasizes practical applications, enabling participants to handle user inquiries, assist with collections, and promote library programs, ultimately enhancing the overall user experience.